I sent in a request to see what I can do about a repair since my Kemper started smoking, smelling like burned electronics and gives off sparks on the IEC when i plug in the power... I got a response about there being a repair center in Colorado and basically the dude ended the convo with this:
"Burn marks on circuit boards inside the unit are not covered under warranty though. We can tell if it is a manufacturing defect or not."
I even mentioned I would pay for the repair if it's out of warranty, but I just feel like maybe they think I'm trying to scam them or something. Am I being crazy? I just bought this thing 2 months ago, still learning how to use it, and I feel like i'm being treated as if I'm trying to pull one over on them. Am I being crazy?