Can you help me out? I have not received any email stating when mine will ship. My order # 3447328 and a ART-NR. 20000010 ? I placed the order on 2/19
on 19-Feb we had a lead time of 105 days for shipment.
gs
Can you help me out? I have not received any email stating when mine will ship. My order # 3447328 and a ART-NR. 20000010 ? I placed the order on 2/19
on 19-Feb we had a lead time of 105 days for shipment.
gs
I'm in the same situation. Never got a ship date for the remote and now my order doesn't even show up in my orders in the online store. My order number is 3447017. Please help.
your order does not have an early bird status, that's why you didn't receive an email with an estimated shipping date. if that's not correct, please contact support by email and supply the email address you've registered for early bird with.
gs
Do you really think anyone within this thread could wait one minute
Sadly it doesn't matter at all what I think.
I just tried to let the lucky ones know the fact, that the Remote is supported by the upcoming firmware 3.0.
No need to waste time (and nerves) before the new firmware is ready to download.
Maybe it's a matter of a few hours, maybe it's a matter of one day, I don't know. Just be a little patient, that's all.
your order does not have an early bird status, that's why you didn't receive an email with an estimated shipping date. if that's not correct, please contact support by email and supply the email address you've registered for early bird with.
gs
So much for "early bird" shipments. That put it out into JUNE! BUMMED
So much for "early bird" shipments. That put it out into JUNE! BUMMED
You have to have registered for the Early Bird list to qualify for Early Bird shipments, unfortunately. They closed the list some weeks back.
Cheers,
Sam
Sam, I did register and when I received the email from Kemper I placed my order.
Then you don't have anything to worry about. Contact support with your order number and the email you signed up for the EB list, just as G String said.
Edit : unless I misunderstand you, and that's what you did, resulting in the June shipping date?
Cheers,
Sam
i have not registered an account in the shop when i ordered but paid with paypal on 6th of february. i wrote 2 mails to the customer support but got no reply. anyone knows when my order will be shipped or if i get any notifications?
Edit : unless I misunderstand you, and that's what you did, resulting in the June shipping date?
Sam, I was just going by what G String's reply was to me: "on 19-Feb we had a lead time of 105 days for shipment.
gs"
Ha !!!
Just got mine !!!
Simply but well packed.
Just the remote, the small handbook and the black neutrik-cable.
Can't wait to test it !!!
Bye
Display MoreHa !!!
Just got mine !!!
Simply but well packed.
Just the remote, the small handbook and the black neutrik-cable.
Can't wait to test it !!!
Bye
Everyone - Download 3.0 before trying the Remote.
Public Beta 3.0 is out!
Check Download Page..
So I will adore it the whole night!!
Kemper On Line Store is doing a MUCH better job with the wait list sales of the Kemper Remote and keeping all concerned notified, when compared to Fractal, and their wait list for FX8 MEP.
I got on the Fractal wait list the day it opened up. They still state that the unit is expected to begin shipping Q1 2015, which ends In 5 weeks, and to date, the only response I ever received, was to confirm my place in line was reserved. I received that notification on the day I sent in my wait list reservation. They do not allow any type of pre-payment, unlike the Kemper On Line Store, who has responded to me that If I used my credit card to make my purchase, no further action is required.
In such an anticipated release as the Kemper Remote, I personally believe that Kemper has done a remarkable job in accommodating, and communicating with customers.
Most releases this big are usually spread out into retail markets with different dates.
Kemper is releasing the Remote to early adopters and loyalists before other customers.
Please be patient with them, it could have been much worse, it could have been released to Germany first, and other areas could wait months before they could purchase.
Roland regularly releases new products to the U.S. Market several months before Europe.
The Fishman Triple Play system was released in the U.S. Market many months before other markets got it.
This is a major endeavor for them. there will be mistakes. I was brought up to believe the true character of a
man, or company is not the mistakes they make, but how they deal with them.
That "Early Adopter" thread mentioned beta 2.8.1 was the lowest software version with any ANY Remote connectivity.
You will need 3.0.0 to use the Remote.
You will need 3.0.0 to use the Remote.
Agreed. I wrote that before 3.0 was made available. I have REVISED my original post.
EVERYONE, DOWNLOAD 3.0 - whether you have The Remote, or not!
Gstring, My number says 246956 on January 14, 2015 at 19:46
(7:46pm). There is also a number 20000010. In store online order still shows NOT PROCESSED!!
Now can you please tell why I'm being delayed?????
Also I am a bit sad about my still not processed order 3447135...
ORDER NOT PROCESSED
to those who's orders are not being processed yet: don't worry, if you haven't received a status update, it doesn't mean that there is a problem. it just means that we, internally, have not written an invoice for you yet. everybody who applied for "early bird" can easily verify their status as follows: log into your account and check, if there is a remark in similar to "You're participating with our early bird program and your Kemper Profiler Remote order will be shipped with priority." best, gs
early birds who bought a Remote before Feb-20 have received an update by email stating in which week we will probably ship. if you don't have this email, check your spam filters etc. if you don't find something and your online store account indicates you as an early bird, get in touch by email: http://kemper-amps.com/contact
early birds who will have bought a Remote in betwee Feb-21 and March-06 (when the offer ends) will receive an email with details on when we ship later on.
gs
And for those who did everything as instructed the day we got the release email ......within hours. Who still have no confirmation of....frankly ...well...nothing......sorry to bind your time but seriously....what happened here??? Again looking as I write at a friends confo email who yes....ordered after I did and has a date with a remote. Trying to understand the rhyme or reason how this transpired and before ya'll start whippin my ass for askin...just walk in my shoes wondering how people got inline.....or worrying I got dropped in the craziness. thanks for taking the time to answer my Consumer concern.