Is your wifi flashing blue? If not then press the wifi button on the Player so it can connect.
If that’s not the issue , maybe uninstall the app and then download it again.
Is your wifi flashing blue? If not then press the wifi button on the Player so it can connect.
If that’s not the issue , maybe uninstall the app and then download it again.
WiFi is connected (visible from iOS WiFi menu)
WiFi button is red
Reinstalled the app.
Same issue
Are you running the correct software versions together?
Is perhaps one a Beta version and the other one the older release version ?
Are you running the correct software versions together?
Is perhaps one a Beta version and the other one the older release version ?
The player is out of the box 30 minutes, the app was installed 10 min ago…so I have no clue whatsoever 
The iOS screen says 10.9.8..next to the connect button
I’m running the same IOS version as you with Player 10.9.8 release
There is a new Beta version of IOS as well as Beta for Profiler.
You could try to reinstall the release version of software on your Player again.
You could try to reinstall the release version of software on your Player again.
I can’t connect to RM…then I can’t reinstall FW right?
Go to Kemper site and download onto USB stick. Then turn off Player /Unplug, then install USB stick. Hold down FX1 and FX2 white buttons and plug in power to Player while holding the buttons. You will see the lights flashing yellow as it updates.
It will flash red if you don’t put the Kaos.bin file in the root directory
I don't think you can update the OS with the iOS version of Rig Manager. Use either a usb stick or the desktop version of Rig Manager.
Display MoreGot me a player today.
Connected via WiFi (player as a hotspot) I’m on IOS
I get no further then the screen where it’s shows my player, with a button “connect” next to it.
When I hit it, the iOS app crashes.
Can’t upload a screenshot…file to big.
Anything I can do?
Open a support ticket with Kemper. You shouldn't have to try to figure stuff like that out straight out of the box. IOS app updated today and seems to be working fine BUT my system was already setup via laptop awhile back so there may be difference in the OS that your player shipped with vs what they just released today. Let them do that work for you.
Open a support ticket with Kemper. You shouldn't have to try to figure stuff like that out straight out of the box. IOS app updated today and seems to be working fine BUT my system was already setup via laptop awhile back so there may be difference in the OS that your player shipped with vs what they just released today. Let them do that work for you.
I agree, did so…
Got it from a “mom and pap” store…maybe it has an older FW then anticipated…they looked surprised that a customer even asked for it
Tbh…I might return it.
If a unit relies on an app, you need to be able to rely on it to work.
I don't think you can update the OS with the iOS version of Rig Manager. Use either a usb stick or the desktop version of Rig Manager.
Go to Kemper site and download onto USB stick. Then turn off Player /Unplug, then install USB stick. Hold down FX1 and FX2 white buttons and plug in power to Player while holding the buttons. You will see the lights flashing yellow as it updates.
It will flash red if you don’t put the Kaos.bin file in the root directory
Thnx for your help, appreciated. It’s going back in the box for now…and I’ll wait for support / or return it.
You’re not alone. This is a bug in the latest app update. I have the same issue
Same here with the Stage. iOS app updated automatically and now it crashes when connecting
Edit: updating the Stage to the last Beta solved it, but it is not optimal that you can reverse a Beta to a lower version but not the corresponding iOS app
We have published RM 1.8.1 for iOS and Android that fixes the crash when used with pre 11.x versions. Please update and I am sorry for the inconvenience.
We have published RM 1.8.1 for iOS and Android that fixes the crash when used with pre 11.x versions. Please update and I am sorry for the inconvenience.
Can’t confirm the fix, cause I updated the player. RM connects…but....idnk if this also was aimed to be a fix for lvl II efx not showing up in RM…they still don’t fyi.
Can’t confirm the fix, cause I updated the player. RM connects…but....idnk if this also was aimed to be a fix for lvl II efx not showing up in RM…they still don’t fyi.
Same here. I installed RM 1.8.1 for iOS and I can connect without crashing but now my EFX is not showing up as a selectable option in the dropdown list.
