My kemper was sent to the sat from Spain two months ago due to a bad connection problem with some switches and I still have no news. Is it normal that long?
Two months since I sent my kemper to Sat. Is it normal for that long?
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xungal -
January 15, 2023 at 10:32 PM -
Thread is marked as Resolved.
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the normal return time for a repair is 5 work days plus shipping. According to our ticket system, your dealer has requested the paperwork to ship the unit on the 9th of January 2023. We sent the paperwork immediately and the unit has now arrived at the service center. We cannot comment on why it took the dealer so long to request the paperwork and ship the unit to us.
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I delivered my unit on November 16 at my dealer. I also don't know why the dealer took so long... I'll talk to them.
Thank you very much for your information and your professionalism.
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You can always contact support direct, they ( in my experience) have always been very good!
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Thank you, but the problem is that it was my distributor who sent the unit to Germany and therefore kemper will return it to the same place I suppose.
My distributor does not show signs of life, does not answer the phone or WhatsApp.
So I can't do anything. Just wait and wait.
It's an unpleasant situation, and the worst thing is that I have a very important performance on February 1st and I'm still without my kemper two months after I delivered it to my dealer.
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Could i ask if your kemper is stage?
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of course, yes, it's a stage
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of course, yes, it's a stage
Do you think is a proper time to buy stage? or wait till the product is stable? i'm trying to get a kemper stuggling between toaster and stage.
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....the Stage is as stable as any other Kemper...what are those rumors?
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Do you think is a proper time to buy stage? or wait till the product is stable? i'm trying to get a kemper stuggling between toaster and stage.
There were some issues with the stage very early on and even then those I think could be classed as teething rather than wholesale reliability.
As far as I'm aware, these are all resolved and the Stage is as reliable as the toaster and Rack - which in my experience is extremely reliable.
Therefore I would not include reliability as part of the consideration between the 2.
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There were some issues with the stage very early on and even then those I think could be classed as teething rather than wholesale reliability.
As far as I'm aware, these are all resolved and the Stage is as reliable as the toaster and Rack - which in my experience is extremely reliable.
Therefore I would not include reliability as part of the consideration between the 2.
Hey V8
Thanks for your opinion, i've bought the stage.
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....the Stage is as stable as any other Kemper...what are those rumors?
I might overreact to some outdated threads i googled, such as:
Kemper Stage reliability issues.Go back to the toaster or give up? | The Gear Page
But its 2023 now, anyway my kemper stage is on the way, thank you keller!
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Do you think is a proper time to buy stage? or wait till the product is stable? i'm trying to get a kemper stuggling between toaster and stage.
The problem I've had with my stage is a problem any pedalboard can have. It is as reliable as the other kemper models. Choosing between stage or another model is a matter of what you need and the use you are going to give it
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The problem I've had with my stage is a problem any pedalboard can have. It is as reliable as the other kemper models. Choosing between stage or another model is a matter of what you need and the use you are going to give it
Okay i get it, thanks for sharing. Looking forward to the arrival of my first kemper.
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I had problems with my Stage when i bought it in 2019....It has travelled a little.
Now, no problem for two years....
And it shows how reacts the support ; Kemper one is really efficient and helpfull !!!
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Okay i get it, thanks for sharing. Looking forward to the arrival of my first kemper.
Let us know when it arrives!!
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Let us know when it arrives!!
Hey V8
I'm mike418... my kemper stage is here, it's awesome!! Everything is unexpectedly great!
And I wonder if you could help me with a little problem, when kemper stage is off, The power light is still on, should i switch off the power strip connected to it or just leave it? Thanks!
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you can. If you turn the Stage off, via the power strip, It will automatically turn on when you turn the power strip back on. Hurts nothing
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you can. If you turn the Stage off, via the power strip, It will automatically turn on when you turn the power strip back on. Hurts nothing
Thank you sir, what i meant is i turned off the stage via power button in the top-left corner, the light on the power button was still on but faint.
Is the stage still running? do i need to turn off the power strip as well?
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no just shows still has available power
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