Frozen since the update [fixed]

jtn191 · January 6, 2021 at 1:56 AM

Just FYI: Producing signal but lights around the LCD are not lit up, can't change patches via Profiler but CAN Rig Manager. Will try downgrading maybe...haven't gotten around to it yet

https://imgur.com/a/E5lXgvk

seyfisariaslan · January 6, 2021 at 9:15 AM

same here happened to me yesterday and it was fine until then. It happened after upgrading, so disappointing. Let me know if you can make any progress

spikey · January 6, 2021 at 12:58 PM

Hummmmm. I haven't updated yet.

Now, for the 1st time, I'm wondering if I should hold off or not...?

Burkhard · January 6, 2021 at 2:18 PM

8.0.3 has been tested before and more than 4000 users have successfully upgraded.

Have you restarted the PROFILER?

Please open a support ticket here: Support Ticket

spikey · January 7, 2021 at 2:39 AM

Thanks, Burkhard. Version 8.0.3.23702 went in without issues.

darthwain · January 7, 2021 at 2:56 AM

mine worked but only from usb stick rig man had a error

jtn191 · January 7, 2021 at 5:01 PM

Burkhard, yes I tried restarting the profiler multiple times and Rig Manager. With USB cable connected and disconnected. I filled out a support ticket and they only sent me info for a repair center. I'd like to fix the problem myself if possible.

Sort of frustrated with the support response.

Kemper Support #1 · January 7, 2021 at 5:16 PM

Quote from jtn191

Burkhard, yes I tried restarting the profiler multiple times and Rig Manager. With USB cable connected and disconnected. I filled out a support ticket and they only sent me info for a repair center. I'd like to fix the problem myself if possible.
Sort of dissatisfied with the support response.

Your unit is out of warranty and requires repair. If you want to perform the repair yourself you need to contact the service center and ask them for the parts you need and their availability.

Lobsta · January 7, 2021 at 5:19 PM

Had a similar freeze like that yesterday, except the profiler rack screen showed blank except for 'Kemper Profiler' (no other words, symbols, status bars, etc.) Neither rig manager or the rack responded anymore.

Turned it off for a minute, then back on, it's back to normal.

Kemper Support #1 · January 7, 2021 at 5:33 PM

Quote from Lobsta

Had a similar freeze like that yesterday, except the profiler rack screen showed blank except for 'Kemper Profiler' (no other words, symbols, status bars, etc.) Neither rig manager or the rack responded anymore.
Turned it off for a minute, then back on, it's back to normal.

similar but different. In your case it was caused by software and a simple restart fixed it. In the case of jtn191s unit the support diagnosted a hardware issue that needs repair.

jtn191 · January 7, 2021 at 6:31 PM

~~I'd suggest including a disclaimer that owners of a certain batch may need to pay for a repair after an update.~~

~~I would not have updated.~~

Kemper Support #1 · January 7, 2021 at 7:51 PM

Quote from jtn191

I'd suggest including a disclaimer that owners of a certain batch may need to pay for a repair after an update.
I would not have updated.

If the issue was caused by software you should be able to fix it by installing an older version of the operating system. Have you already tried that?

jtn191 · January 7, 2021 at 9:46 PM

Seems to be functioning now. Not sure what caused it--just locked up. Come to think of it, the buttons (system, rig, quick store, undo, redo, exit, page front and back) don't normally light up...but the buttons above the LCD, the Type and Browse knobs, page front and back WERE unresponsive. Didn't really do anything, just moved 4 hours away from my hometown back to my apartment. Was getting ready to reinstall a new OS to see if it worked. I apologize for being hyper, the Kemper is one of my most prized possessions atm and was worried about missing it while sending it out or paying to have it repaired.

jtn191 · January 7, 2021 at 9:49 PM

Quote from seyfisariaslan

same here happened to me yesterday and it was fine until then. It happened after upgrading, so disappointing. Let me know if you can make any progress

I started running the process for downgrading software (format a drive on the Kemper). And it worked on this boot up. So I guess try again or try downgrading

madmarcus1960 · January 7, 2021 at 11:18 PM

8.05 took me 3 time to install without immediate errors. FWIW

G String · April 15, 2024 at 4:13 PM Official Post

rhi_100 No double posts please