Kemper Rig Manager glacially SLLLOOOOWWWW [Solved, was PC]

okstrat · February 7, 2014 at 8:25 AM

If I'm doing something wrong, somebody clue me in, please.

Before anyone says I have a slow PC - I'm running win 7 64bit on a SSD drive, 8 gigs of ram, overclocked i5 running at 4.3ghz (liquid cooled) and plenty of storage space.

When I connect my Kemper, It's incredibly slow. The first time, I watched it take literally 15 minutes to MAYBE get 50 rigs. Left the house for five hours, it finally loaded all 721 rigs. But now it was so slow that if I clicked on anything, it would grey out with a (not responding) message and take a minute or two to come back.

Ok, so I restarted the Rig Manager and my Kemper. When I restarted it, I now had... zero rigs in my profiler, and it started counting them again, as slow as last time. *SHIT*

I did turn everything off and had the rig manager open up a backed up file - worked great! But so far, I'm not real amazed with the performance connecting to my profiler.

Kemper folk, any ideas? I also restarted my PC, didn't help either. Very frustrating. It's almost like this is beta software

Per · February 7, 2014 at 8:34 AM

Are you perchance using a USB1 port/cable/hub? If so switch to a USB2.

Quitty · February 7, 2014 at 8:34 AM

Could be that your USB port is only 1.1 compatible?
I plugged it in through the larger USB port through two another extension cable and it's about 4 rigs per second over here.

okstrat · February 7, 2014 at 8:51 AM

USB 2.0 port and cable. Good idea though, I'll try the one on the back of the PC. Maybe there's something slower about the front panel - never had a problem with data transfer on sticks though, but hey, I didn't try that. I'll give it a shot and report in a few.

Thanks guys!

Pete

okstrat · February 7, 2014 at 6:09 PM

Took a HD off the usb bus, restarted, tried again with a known good high speed cable.

Let it go starting at 4am last night, checked it seven hours later, was still only half way done importing.

dammit. Going to try a few other things, but this isn't looking good.

dyer_maker · February 7, 2014 at 7:20 PM

I just upgraded the firmware, left my usb stick inserted, found an older USB cable (I'm assuming some people don't have this particular type of cable unless there is a printer laying around), plugged it up and Rig Manager began adding the (997) Profiles I have on the Kemper. I wasn't necessarily watch however it took, maybe 5 minutes. Disconnected the cable from my laptop, left it unplugged for a minute, and plugged it back in. My KPA showed up in Rig Manager initially with 0 profiles than quickly listed (997). Appears to be working as intended from my end.

db9091 · February 7, 2014 at 11:01 PM

Maybe it's because your profiles are HEAVIER!

mdeeRocks · February 9, 2014 at 9:44 PM

I had the same issue. RM was "not responding" all the time. I rolled back to previous version of firmware then back again to 2.3 Everything works fine now.

okstrat · February 10, 2014 at 6:53 AM

It's an issue with my PC, had same issue with updating my phone via USB with iTunes. Got Rig manager to run on my laptop just fine.

DonPetersen · February 10, 2014 at 11:23 AM

Quote from okstrat

It's an issue with my PC, had same issue with updating my phone via USB with iTunes. Got Rig manager to run on my laptop just fine.

I had issues with USB once that forced me to physically remove all USB devices and uninstall all the USB drivers.
after that I slowly and carefully installed/reconnected each one and everything was fine.

I guess I had too many devices that kept changing ports (SD cards, CF cards, etc.)
Installing the Rig Manager/Profiler as one of the first devices after 'Operation Cleansweep' might solve this.

YMMV, tho - it's always hard to tell from a distance.

okstrat · February 11, 2014 at 2:56 AM

Appreciate it! I tried reinstalling all the device drivers, will probably end up just having to reinstall the OS or something. What drives me crazy is that USB devices seem to work just fine as far as transfer rates on sticks and on a USB drive I have here. It's frustrating for sure.

mdeeRocks · February 11, 2014 at 8:11 AM

Can you please try to downgrade the Kemper firmware then go back to 2.3 before you reinstall os? Would by great to confirm or deny if it's the same bug I am experiencing (exact symptoms as yours and is reoccurring).

G String · February 11, 2014 at 5:20 PM

Quote from mdeeRocks

Can you please try to downgrade the Kemper firmware then go back to 2.3 before you reinstall os? Would by great to confirm or deny if it's the same bug I am experiencing (exact symptoms as yours and is reoccurring).

i know, i'm repeating myself here but this will not help at all. the only thing it does to the situation in the end is: you disconnect and reconnect the Profiler to USB by power cycling it. it is a waste of time.
gs

mdeeRocks · February 11, 2014 at 5:48 PM

Quote from G String

i know, i'm repeating myself here but this will not help at all. the only thing it does to the situation in the end is: you disconnect and reconnect the Profiler to USB by power cycling it. it is a waste of time.
gs

Can you then explain unexplainable and tell me why every after computer reboot (and not other changes) the manager is unusable (very slow and most of the time "not responding") until I cycle firmware? I have no idea why, but it's the only way to fix this issue in my case. No amount of powering the profiler up and down fixes it, I've tried this, obviously.

I have about 10 USB devices connected to this comp, Peterson Tuner, 2 loopers etc. All of them can be turned on/off just like the profiler. All of them use some sort of software for management. None of this software freezes to death every second time I run it.

BTW: I just tried it with newest 2.3.1 beta and it seems that the issue is fixed, how about that?