Rig Manager USB over windows gives distorted sound (Solved)

Im using latest rigmanager version and latest OS for player all is good when i edit via a iphone. But when editing via rig manager windows 10 and connected via USB a to b cable and using Ableton Live 12 sound gets distorted. That means as soon when i open Rig Manager and in Ableton i have a mono audio channel open for recording, a awefull distorted sound come through.

When i close Rig Manager in Windows 10 the distorted sound goes away, is there anything i can do to get rid of this distorted sound? I mean i want to record with Ableton and have Rig Manager open at the same time for editing my sound.

Regards,

Wilfred

Thanks for your reply!

But without USB connection the sound is perfectly fine in Ableton when recording. Even with the USB connected and a closed Rig Manager the sound is ok when recording/monitoring. So i may assume that it is a problem of the Rig Manager program in Windows that when it gets started it conflicts with the sound!

With open Rig Manager i get a nasty digitally distorted back ground noise. It would be great to edit my rig with rig manager while working in Ableton at the same time. As is now i can not work in both at the same time.

Could it have something to do with the USB audio capabilities of my Kemper player? That it conflicts with my USB Presonus Studio 68c audiointerface?

I need to correct what i wrote before closing Rig Manager does not solve the noise. It is only that i connect the Kemper Player via USB which will result into digital sharp background noise when recording or monitoring via my USB presonus studio 68c audio interface.

Hopefully somebody has a solution or can point me into the right direction. I have also tried another USB cable without luck.

I wish i could connect via the network/wifi.

Thanks for this info i'm going to have a closer look on this matter....

I went through this a few weeks ago and found out that i had to replace my labtop powersupply because it had a ground, i replaced it for a quality powersupply without grounding and it seemed back then that i had solved the distorted sound with each clicking manoeuvre in windows. After replacing the powersupply every background noise seemed to get solved and dissapeared.

Now i connect a USB cable with kemper player and have another noise issue. Are there shielded USB cables available as somebody might know off?

For sure i have connected player and labtop powersupply to the same wallpower outlet.

Should it help to disconnect the ground wire inside the USB cable? Does anybody know off?

Something like this maybe of help?:

iFi iDefender+ USB Ground Loop Isolator, USB-A to USB-A | Gear4music

Or:

USB CARE01: USB isolator, galvanic isolation host<>device at reichelt elektronik

See this post it seems that these USB ground loop isolators will work:

What are your solutions for usb ground loops ? : r/synthesizers (reddit.com)

Any other solution is welcome i'm looking for getting rid of the cause as simple as possible, a USB groundloop breaker seems to be a expensive solution

Thanks for the reply!

I have switched of any : "Allow the computer to switch of this device to save power" for each USB device inside device manager if you mean that setting adviced by Presonus. But that does not help to get rid of the noises.

I'm waiting for delivery of the ordered:

DeLOCK USB Isolator met 5 kV Isolation adapter Zwart (alternate.nl)

a usb isolator/galvanic isolator to see if that will help! It is some USB ground loop breaker.

I will come back to let you know the results for anybody having the same issues in future.

Quote from Wheresthedug

The distortion of the basic sound when connected via USB sounds to me as though you are getting the USB audio through your computer as well as the analog audio via your interface. The USB audio sends a very strong signal and may be clipping something else in your Ableton session.

Thanks for your reply but i do not use the profiler USB for audio purpose it is nowhere being used as audio source inside Ableton i stricktly record via my Presonus Studio 68c USB audio interface! So an instrument cable goes inside the Presonus and the audio goes via presonus ADC into digital audio USB into Ableton. Even monitoring the direct signal on the Presonus gives ugly distortion, a mouse click affects the distortion.

I only intend to use the Profiler USB to edit via Rig manager

Quote from Wheresthedug

OK but one of things that I find slightly irritating is that plugging in the USB cable often makes the computer change the audio interface to Kemper automatically and override the interface already set. I was wondering if this was happening in your case without you noticing. Like you, I almost never use the Kemper for USB audio and always have analog connto my MOTU interface.

Cant you switch of the USB audio inside device manager for the player? At least ican do that but im on Windows.

And i received the ordered isolator:

DeLOCK USB Isolator met 5 kV Isolation adapter Zwart

De Delock USB Isolator met 5 kV Isolation is een USB-converter die de elektrische verbinding tussen host-pc en USB-apparaat scheidt. De galvanische...

www.alternate.nl

And the good news is the annoying high digital his is gone so the issue seems to be resolved!

Editing in Ableton and Rig Manager at the same time without any further issues thanks all for the help!

Quote from Yoda Guitar

don't see why you pay so much https://www.ebay.com/itm/386196335017

Yeah that one will work too i'm sure, i ordered that one aswell but it came from China delivery time somewhere in mid july. So impatient as i am i ordered the Delock version with delivery time next day. I paid too much but i'm so happy with the whole setup now. Hopefully others will benefit from this thread and chose the cheaper one.

Quote from Yoda Guitar

don't see why you pay so much https://www.ebay.com/itm/386196335017

One benefit of the Delock over yours is that it has a cable attached to it so its less sensitive for damage/breakage. In any case that extra small cable should not cost that extra.