I sent my Kemper back to be fixed as it was generating awful noises. (As heard on the video below)
I tried different Guitars, leads, power supplies, updates, locations and nothing worked.
Kemper sent it back after saying nothing was wrong with it, but couldn't/wouldn't tell me what the horrible noises were.
The unit in the video was coming back to me in exactly the state it was in on the video and there was nothing I could do about it.
Because Kemper couldn't recreate the problem, they signed it off as ok and put it straight back in the post.
Luckily Andertons replaced the unit at a cost to them, otherwise I would still have the same faulty unit in the video to this day.
I loved Kemper, but this experience has stayed with me ever since. I've tried a number of times to reignite my faith in Kemper but every time I contact them I get the same poor standard of customer service.
Time to give up on Kemper now and move on to a company who treats their customers better and makes sure they have a fully functioning product they can rely on.