I am raising the ticket to Support from time to time and what I miss in this auto-reponse e-mail is the reference to the Subject of the ticket.
I get:
This is an automated reply. We have received your email and will get back to you as soon as possible.Your ticket number is: #KA_NUMBER.
Please include this ticket number in all your communications with us.
What I would like to get is:
This is an automated reply. We have received your email:
"SUBJECT_OF_A_TICKET"
"CONTENT_OF_THE_TICKET"
and will get back to you as soon as possible.Your ticket number is: #KA_NUMBER.
Please include this ticket number in all your communications with us.
This will allow us to track when was the ticket raised.