Hi everybody.
I don't know if this is the correct place to write about this kind of stuff, but I'm getting really frustrated.
Let me tell you my story.
I bought an Atomic Amps Active CLR in august 2014.
After few months the power switch behind it broke so I had to plug the power cord for to be able to turn it fully off.
I let it be for a while because it still worked, and I didn't want to send immediately to warranty repairs because of something like that.
Time passed and in May of 2015 the CLR went silent in my bands rehearsals while playing.
I contacted Atomic Amps support trough they're email they provided in they're webpage. This was on May 13th.
I got response from Atomic Amps president Tom King on May 31th and we agreed to make a phone call to get a resolution on this matter.
After my holidays I sent an email to Tom for him to call me. On July 2nd we talked in phone and agreed that he would send me a new power amp section.
He was really nice and was sorry for this had taken so long. He also told me to send him an email next week and ask for the power amp delivery which I also did. No response.
After many emails I finally got an response (2nd of August) of him saying he was busy in England and he would be sending my new power amp section early next week.
I haven't since heard of him (1 month ago!!) I have sent multiple emails (my g-mail emails we're at some point going in to his trash..) asking for the power amp.. no responses.
I have also tried to contact him trough the official Facebook page of Atomic Amps.
My CLR broke 4 months ago, and i'm still waiting for the new power amp...
I think Tom was a nice guy on the phone and I like they're product. But the support is unbelievable _SLOW_.
I've heard lot of praise how fast Tom is reacting on these kind of matters... sadly on my case this is the contrary.
I don't know what to do anymore..
Have any of you guys experienced something like this?
Thanks.