Hi everyone,
Just thought I would share with you the outstanding customer service experience I had dealing with Tilman at Ritter Amplification regarding the delivery of my Camplifier 290.
I bought a Camplifier 290 online from Ritter a few months ago and waited about 6 weeks before contacting Tilman as my unit had not shown up in Australia yet. He informed me that orders to Australia usually take 2-3 weeks and that my unit must have got lost in transit.
Rather than give me the run around and getting me to chase up postal services and insurances, he took it on himself to send me another unit at his own expense in good faith that if the original unit turned up, i would contact him and work out what to do with it from there.
It turned out that due to a postal service strike in Germany, the original unit had been sent via sea mail and it turned up on the same day as the replacement unit so I have 2 units now, one of which I will be offering for sale in another thread on the forum here to an Australian buyer and passing the money on to Tilman.
Thank you very much for your service Tilman, that kind of thing is unheard of in my country and I thought it only fair to let the people on the forum here know that their custom is safe in your hands.
Cheers,
Rick Hollis