By now, many of you have read my thread regarding Kemper's decision to withold inventory to online retailers: (Sweetwater). To review, I attempted to place my order through the Kemper US storefront, but become concerned because at the time, I was being chrges VAT. With that, I immediately called my rep at Sweetwater and was told thet yes, Kemper informed them that they would be supplying inventory to them and with that, I had the #2 place on the waiting list.
Fast forward to the thread in which I informed the fellow forumites that Sweetwater would not be selling the remote.
After that, 2 things occurred:
1) I was assured by Kemper, via this forum, that all who had ordered through Sweetwater would be given priority and intergrated into the early delivery process. Pretty fair, right?
2) I recieved an email from Matthew Skaggs of Kemper USA to inform me that me remote would be delivered "Sometime After April 27th".
To me, That did not seem equitable. Since that email, I have tried 3 times to contact Mr Skaggs via telephone and have left 3 voicemails asking for a return call to discuss my delivery date. Thus far.........Silence.
Many forum members defended CK saying that it was clearly stated that only Kemper would sell the remote. I have dealt with my rep at Sweetwater for 6 years and have never once felt that I was being taken advantage of or being told a fabrication. For me, his word is golden.
Regarding Kemper, I have only this transaction to form an opinion and that opinion is that Kemper should get an education in customer service.
Enjoy the weekend
Ron