Rig Manager don't update Rig exchange

Close Rig Manager, and restart it. That just worked for me today.

Same behaviour here ... Maybe, they are working on the API side, I'll check again tonight.

Mine last synced on the 29th of March. At one time I was out of sync, missing several weeks. Renamed the db file and everything resynced. Considering there appears to be widespread issues with updates, this could be a server side issue, not client side.

Hi,

i also have the same problem - RigManager wont update any more.

I found the DebugLog.txt which provides some information :

------------- session start 2014-04-10 12:17:25------------------
V1.0.40.9569
...
...

XML parsing error 5: Line 3, Col 148: syntax error in attribute

0 files in XMLs
Start downloading 0 rigs from RE
unspecified RE download error
DL command returned error 0
Location vanished: Rig Exchange
------------------ closing application -------------------

Hope that helps the devs.

cheers
Joachim

Quote from digbob

how can we open an support ticket for this ?

http://www.kemper-amps.com/page/render/la…Contact_Us.html

Fill out the form and describe the problem.

Started working for me today. Got the latest rigs downloaded.

I've noticed two behaviors here and found these workarounds:

1) The Rig Exchange doesn't update by itself.
Workaround: Restart RigManager.
Suggestion 2 Kemper: A menu choice and a right-click option to 'Refresh Rig Exchange'.

2) When, after a restart, the Rig Exchange is updated (it tells You that it's downloading rigs!), the list view is not updated with the new rigs.
Workaround: I just click-to-sort on a different column, then I switch back to Rig Date, and now the new rigs are shown.
Suggestion 2 Kemper: After finished the RE sync, force a redraw (resort) of the view.

Quote from digbob

no it works
i changed nothing
can anyone explain what happened

Hi,
i just looked at the xml-files which are received from the RigExchange - some attribute names changed (no more "_" in some of them) and now the synching works again (seems strange as underscores seem to be valid in xml attributes - but anyways)- hurray.

thanks to devs for the quick fix !

cheers
Joachim

I did not do anything to the local db where the profiles are stored. It just started working today, it appears for many of us. My take; server side issue that Kemper addressed.

As far as the db file goes, there is one in your Windows user folder and if you rename or delete it then the RigExchange will be resync as if a new install. You just don't want to delete the db that has your user created profiles otherwise you'll have to go through and add them, rearrange, etc. again. There are a couple of other threads where this was discussed.

Rig Exchange is not updating for me in RM. I've tried deleting the DB file as well as the XMLs. I see the new profiles for 4/23 in the XMLs but they don't appear in RM. Sorting and re-sorting doesn't help either. The odd thing is this has never happened to me before and I've been using RM daily for a while now.

Dave