- The Profiler Model referred to in this thread is ...
- ☑️ Profiler Player
Hey,
I already reached out to support but figured maybe someone else has an idea.
I purchased the level 2 and 3 upgrade for my player, updated to the beta firmware and started the upgrade.
Sadly it is failing with
A communication issue has occurred
The USB connection in between your PROFILER and your computer is not stable. This might result is damaged or lost data. Please contact KEMPER support here
After a restart (of the player) I first got Upgrade failed (Error 2) and then the previous message again.
The update before worked just fine.
I tried 2 macbooks and a Mac mini, with a usb hub in the middle, with an usb c -> a adapter and directly, multiple cables each.
Did anyone else have this issue or maybe got ideas on what to try/how to solve this?