Is the support ticket system working?

Hi,

Is the ticket system (via the contact form) working?

I submitted a ticket at the weekend and didn't even get an autoreply. The live chat on the main website also said, that there is no ticket with my mail adress.

I did this with an email adress where i manage the mail server so i could browse through my mail logs and nothings shows up...

Today I submitted a second ticket, this time with a icloud-mail adress just to be sure. Still no autoreply that my ticket was opened or something like this.

Is this the normal procedure? If so, I would recommend to change it and at least respond with an autoreply that states that my mail was recieved. Maybe add the ticket number and a copy of the message that was submitted.

Edit: I know, that I sound like I'm impatient and I'm sorry for that

Quote from Ruefus

I submitted a ticket yesterday and received a near-instant confirmation. Are you using the online form?

(see my sig)

yep. Also got the pop up "your message was sent".

It was a sales related inquiry, if that makes a difference.