my kemper is stoping after a few minutes working today after ı have installed a new update to rig manager which is connected to my kemper powerhead.
6 months ago, it stopped to work suddenly,too , ı was not hearing any sound from headphone , speaker, monıtor outputs as well..
I am based in Turkiye. I bought it from Thomann germany. I had openned a suppor ticket. they have asked me to bring the equipment , so I flied to germany from Turkiye , gave it back for support.
They fixed and they ask me an adress to send the equipment. As Turkiye is out of EU zone, ı have asked them if i will face any custom issue, they said that they can not guarantee that..meaning i could pay another custom taxes on it. therefore İ flight again to germany from Turkiye to get my fixed Kemper...
and today after 6 months later , after ı have update "Rig Manager" , ı am facing every almost 3-5 minute ,It stops sounding..I have uploaded 12 minute video to youtube to show.
in 12 min video, it is stopping 3 times, until ı have restart it, it doesnt work, which is not good.
Hoping this time it will be solved without travelling to germany with a software update etc. I have openned a support ticket with : #KA00240194 otherwise definetely I will give it back..
Seems we have quality issues on the hardwares or softwares at my side ...I dont know....Sorry for my bad english:
Kemper Profiler Powerhaed version: 8.7.10.38833
Kemper Rig manager version: 3.2.76
I am sharing a youtube link, I have just uploaded., ıt might be visible in a few hour I guess.
04:40 first cut
07:28 second cut
12:30 third cut