As soon as I close RM my pc crashes (see attached pic)
#Anybody else had this and what is the solution please?
As soon as I close RM my pc crashes (see attached pic)
#Anybody else had this and what is the solution please?
No issues so far. Already contacted support?
Hi Tom, not contacted support yet, I thought someone else may have had a similar problem and solution.
I guess that's the next action.
Try turning off your antivirus, or anything else that is memory resident at the time and check again.
Really some hardware / driver problem, hard to detect what is the cause. The message tells you it came out from kemper.sys. But it will be the PC hardware and the OS interacting with the Kemper driver.
I had this problem 5 or 6 years ago sometimes with an older PC and could not detect the real cause. I guess your PC is to old, your Windows system also.
The OS is Win 10x 64, latest version and the pc is an i7, newish so I don't think it's the hardware or OS.
Looks like a kemper software/driver issue to me, I'm rolling back to the previous version until there's a fix.
please contact support, we'll look into this.
I started a support ticket yesterday G String, thanks.
Any news on this issue please?
I sent the logs you requested four days ago, Thanks
I have seen this too.
What I have found out so far.
Win10 crashes if you have your Kemper on and connected to the PC.
If you turn off the Kemper first and wait for the display to go off, then you can exit RM without Win10 crashing.
Any news on this issue please?
I sent the logs you requested four days ago, Thanks
what's the ticket number?
Ticket ##KA00187131
there will be a new version within the next days which is likely to address to issue you're facing. those types of issues need to be looked at by a developer, therefore the reply to your question might take longer than normal.
Thank You G String
there will be a new version within the next days which is likely to address to issue you're facing. those types of issues need to be looked at by a developer, therefore the reply to your question might take longer than normal.
For the record..
I am on RM V3.0.105.16051 and toaster V7.2.2.16146.
Last time I exited RM while toaster was connected, RM sent my win10 Pro to the crashpage that spottydog10 have attached in the top.
Still, if I first turn of the toaster (or disconnect it from the PC), RM closes just fine.
I just updated the profiler OS to 7.2.2.16146 and RM to 3_0_105, it still bluescreens me when I close RM.
To confirm what other people have said, turn off the profiler first and then RM and there is no crash.
When can we expect this to be fixed please?
Same issue
Even with the latest update this crash behaviour is still occurring.
Any answers for this? I made a ticket for this weeks ago.
Thanks
There could be a lot of reasons the PC crashes: memory chip defect, hard disk problems, driver problems. Do you have the latest OS Version 7.3.2?
If it still crashes I would search the problem in the pc because it´s no general problem. I have Win 10 too and no problems with the actual Kemper OS or the earlier versions.
The same thing happens to me when I exit Rig Manager, my pc goes poof. It happens about 25% of the time and it's the only program that does this.