I’ve only had my Kemper powerhead for a day , and when I scroll through the presets, this message comes up. Any ideas? I’ve emailed Kemper like they said and sent a photo of the message, but no reply yet. the message starts with...please contact Kemper etc blah blah and press exit to restart. It’s done this approx 7 times now.
What’s Up with my day old Kemper?
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Would be helpful if you told us what the message said.
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Please contact support at Kemper-amps.com. By email and attach a picture of this message along with a description of what happened before.(Press exit to restart)
Expr =false
File=/framework/mid/persistence.opp (line=566) function=bool
Access :midi=track chunk:readmetaeventorsysex (cons unit8- t*& size-t&)swvs =release:5.5.2.13463 (cry=AE836A80
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Literally just had the same issue with my Powerhead! I bought mine today and have been using it for a few hours, getting used to the interface etc. Then whilst browsing through profiles I had this message appear several times after restarting. Is it to do with the firmware? Do we need to download a newer version? See below for the message:
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Would be helpful if you told us what the message said.
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Literally just had the same issue with my Powerhead! I bought mine today and have been using it for a few hours, getting used to the interface etc. Then whilst browsing through profiles I had this message appear several times after restarting. Is it to do with the firmware? Do we need to download a newer version? See below for the message:
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exact same message. Don’t know if newer version will help or not. I’ve got to get usb cables before I try. Just hoping Kemper will reply to my email. Not a good start to this kemper though
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Try to isolate the problem. Turn off Rig Manager (if on). Disconnect any usb, footswitch, etc. Just have the Kemper by itself. Does the message still come up?
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exact same message. Don’t know if newer version will help or not. I’ve got to get usb cables before I try. Just hoping Kemper will reply to my email. Not a good start to this kemper though
Very strange how we have both experienced the same issue on the same day, with the same unit, both having just bought them. But yeah, it's not the best start! I was really enjoying it until that happened!
I've emailed them too and will post their reply once received. Have you tried using it since the message last appeared?
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I’ve just used kemper on its own with headphones and got the message. I’ve used with my cab, on its own and still get message. No rig manager. No usb and no footswitch used. Thanks for replying By the way
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Try to isolate the problem. Turn off Rig Manager (if on). Disconnect any usb, footswitch, etc. Just have the Kemper by itself. Does the message still come up?
I turned off 'Autoload' in browse mode - I figured maybe switching through profiles quickly was taxing the DSP (though surely it shouldn't? ) and the message hasn't appeared since...
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I’ve just used kemper on its own with headphones and got the message. I’ve used with my cab, on its own and still get message. No rig manager. No usb and no footswitch used. Thanks for replying By the way
I was also using the Kemper with headphones, but I had the remote attached.
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Fingers crossed. I will try again later tomorrow/today. Cheers guys
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Fingers crossed. I will try again later tomorrow/today. Cheers guys
Let us know how you get on, I'll report back too Thanks guys!
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Daz and DJ, no need to panic.
I experienced this the very first time I turned on my brand-new Kemper. Contacted support and Hans sent me instructions for a basic procedure; the problem has never occurred again.
EDIT:
Welcome to the forum, guys!
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You’ll get sorted by support. Just be sure to check your spam folder as their emails are often sent there.
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this is a known issue which is fixed by updating your PROFILER to the latest release version (6.0)
Your tickets have all been replied to btw. Please check your spam folder.
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Thank you all. Just waiting for my usb cable to turn up, so I can update ??
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you can update using a USB stick. Simply download the update from the download page in the support section of our website and follow the instructions in the PDF document that comes with the download.
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this is a known issue which is fixed by updating your PROFILER to the latest release version (6.0)
Your tickets have all been replied to btw. Please check your spam folder.
Thanks everyone for your input regarding this issue! It's reassuring to know it has been seen before and rectified quite easily. I haven't received a ticket reply in my main or spam folders, but I will update to the latest firmware in anyway.
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