I think the Kemper team would be greatly assisted in making their own set of videos on proper profiling techniques. If these common issues are just "user error", then Kemper would greatly help out its customer base. This would also provide a chance to demonstrate methods they deem erroneous (like using software preamps) and explain why, perhaps comparing to a better solution. Likewise, compare commonly heard inaccuracies like the "TS", "cocked wah" effect in high gain profiles to a method the Kemper was designed for that makes profiles more accurate.
Considering how many variable the KPA allows for in profiling, and considering how often issues are chalked up to "user error", having the conversation basically stop there isn't very helpful, especially if the company already has a particular method in mind to achieve more accurate results. Kinda crazy to me that the Kemper Tutorials channel on YouTube has nothing about actual profiling, which is the core of the device.
Everyone I've spoken to who has had a greater degree of difficulty achieving more accurate profiles and spoken to Kemper about it has been left frustrated with little to no answers. Basically just turns into trial and error to try and figure something out. And in a way team Kemper is in a frustrating situation of having to consider a ton of different variables and environments when answering questions. I think that's why, if they company wants to bring up user error, it must mean there is an exact method they feel isn't being followed. Even down to refining. What helps refine what under different circumstances? What doesn't help? The only direction I've seen on that end is from Uwe Bossert in the Tim Pierce video where he tells him to play "weird chords".
For my part, I've done it the stupid simple way and still experience those inaccuracies.