Yeah, in fact one of the pieces of the clip in my bag's strap arrived broken, but I actually didn't mind because I never thought of using the strap, after reading those cases. Instead I've got a couple of spare better straps with way better clips
Really?? Damn!!
Could you contact support about this issue? Just so they get it on file and can put pressure on their supplier (or maybe change supplier). There's a link in my signature for contacting support.