Hello Everyone,
Just unboxed my Kemper (sounds amazing so far!) and after trying out lots of amps, I decided to hook up my Eventide PitchFactor to test out the effects loop. At first there was no sound at all, then after wiggling a cable on the PitchFactor the sound came on but there was a harsh digital clipping/distortion/static/noise sound that is present on the effects loop regardless of which amp I choose.
To test it out, I put a different patch cable straight from the Direct Out/Send back to the Return Input with nothing in between--distortion still there.
Tried sending a cable from the Direct Out into a mixer and no distortion.
Tried plugging a guitar directly into the Return Input with the loop on and I can hear the distortion.
I didn't try it before upgrading to the latest OS (1.5.4.7945) so, I don't know if the distortion was there before upgrading it or not. It previously has OS 1.0.9.7426 on it.
It came from FedEx today from American Musical Supply and the box was stapled--I assume from the factory so, I know it's not been opened before.
What should I do? I really hope I don't have to send it to be repaired already! I do intend to use this live so, the effects loop is an absolute must.
I did have the PitchFactor on Line level so, I am worried I blew out the input? I don't see anything in the manuals regarding whether the effects loop takes -10dB or +4dB effects or where to change those settings if it doesn't. I also tried a Boss Chorus pedal and the distortion was still present.
Thanks,
John