Good morning. I am a new Kemper user, which I have acquired from Thomann.
I have some issues and would need technical assistance, because I do not know if my unit has a defect.
The first thing is that I cannot connect as an access point. I am a computer technician and I have tried it in several ways, with Android and iOS terminals.
On my label and QR I have the WIFI data: AP-SSID: Player_6B62, Pass: 1685146366.
If I scan the QR, it tells me that it cannot connect to the network.
If I scan the available wifis, this SSID does not exist, Player_ is there (without the numbering). If I try to connect to it with the password, it is not valid.
If I go to Ring Manager (Windows), I cannot change to configure my home's wifi. It is locked to only Access point mode.
I have tried to reset the connections by holding the Wifi button for approximately 15 seconds as the manual says. It remains the same.
Also, I cannot change the buttons to use the Combo 1-2 and Combo 2-3 options.
I hope you can help me, because it is becoming a bit frustrating and I do not know if I will have to return it as it is defective.
I don't know how to factory reset.
Any help is greatly appreciated.