Performances overwritten after updating to OS 9.0.5

1st Official Post

    Hi, I am using a Profiler Head that was running with OS 8.5.8.30570 and had to update to get rid of the Transpose not following the Performance settings bug as it has been fixed in the newer versions. After updating with an interim step of installing OS 7.3.2 first and then to 9.0.5, I got shocked when going into rehearsal and seen that my previously saved Performance slots were overwritten with a "Crunch" profile by Kemper and all the FX settings were erased, they are just completely blank. I did not have a backup as I have never experienced anything like this with OS updates, so now I am standing here all my performances gone and having 2 shows scheduled for the weekend and having no time to set up everything from scratch (6 performances with 30 different slot settings). Is there any chance to somehow revert to the previous OS and do a backup of the profiles or just somehow restore those lost performances? Has anyone bumped into such an issue before?

    Had the same issue first on a gig after updating to V9. Still the same problem after some reboots. But I went back to first performance and went up to the overwritten one, but then it was the right Performance. I don't know what happened, but a little funny and scary failure at the same time... Since then not any problems. Eventually a MIDI failure?

    Ok I’ll say it… how is it that you don’t have a backup?

    You’ve never copied Performances into rig manager and/or exported your performances to computer hard drive?

    Didn’t take a profiler backup before performing OS upgrades? (Which the instructions state in big bold letters to do)

    Didn’t test the unit out before heading to rehearsal ?

    All of the above is the total basics of life with technology. It’s not hard to do.

    Sorry to sound a bit mean (don’t intend to) but you do have to take some ownership here ;)

    I have backups on slim profile USB stick that literally lives in the unit 24x7 and I just press the “backup” button every now and then. … backups of performances inside a folder structure in rig manager… and exports of those to my laptop hard drive which in turn happens to be my OneDrive folder so that they’re sync’d to cloud and accessible to me anywhere with an internet connection should I ever need access when out and about.

    Hope you manage to get back up and running easily.. and for your future sanity - start doing the above!! ;)

    Quote from bluevoodoo

    Hi, I am using a Profiler Head that was running with OS 8.5.8.30570 and had to update to get rid of the Transpose not following the Performance settings bug as it has been fixed in the newer versions. After updating with an interim step of installing OS 7.3.2 first and then to 9.0.5, I got shocked when going into rehearsal and seen that my previously saved Performance slots were overwritten with a "Crunch" profile by Kemper and all the FX settings were erased, they are just completely blank. I did not have a backup as I have never experienced anything like this with OS updates, so now I am standing here all my performances gone and having 2 shows scheduled for the weekend and having no time to set up everything from scratch (6 performances with 30 different slot settings). Is there any chance to somehow revert to the previous OS and do a backup of the profiles or just somehow restore those lost performances? Has anyone bumped into such an issue before?

    Last night , the same thing happened to me!! I opened up rig exchange an alert popped up about updating both rig exchange and my profiler head. After the update was done, I went to my performances and noticed all them were the default crunch setting .... the names of the performances are still the ones i assigned, but every one of the profiles have been overwriitten with the default crunch setting .

    I still have all the amps and profiles Ive made and purchased in the browse section tho, So i suppose make them again, its just a bummer ... definitely a good couple hours.

    It said this thread has been "resolved" but I didnt see anyone post any kind of resolution. I just really hope this doesnt happen again.


    Vito

    • Official Post

    The initial comments seem to be related to a misunderstanding. Confusion between a stored Performance and the edited Performance, that sits in the edit buffer. The edit buffer survives a restart intentionally. So if you start the unit and see Performance 8, it's not necessarily as it is stored. It is as it was left when the PROFILER was shut down. So if it is different compared to the stored state, that doesn't mean anything has been "overwritten". Just reload the stored Performance.

    vitopetroni What you describe seems more related to corrupted data. After the update the PROFILER might have performed an integrity check and deleted corrupted data. That was then replaced by the default Rig "Crunch".

    You can try to recover data by mounting a PROFILER backup in Rig Manager. This way you can pick item by item (Performances, Rigs, presets) and copy into your PROFILER.