I believe it was one of your support guys in January or February, who told us right here on this forum, that, in order for a bug to get fixed, we STILL need to open a support ticket every time
It was Manfred or Burkhard, I'm searching the post, point being that we needed to log a ticket with support in order for an issue to be taken in consideration. It was something like "you cannot expect that we read all the post...".