Dear community,
I'm a huge fan of Kemper since years. Unfortunately, I'm currently
experiencing an issue with my Kemper Profiler and would really
appreaciate your help.
Recently I treated myself with a MusicMan-Reflex, equipped with a
Piezo-Pickup and a Gamechanger-option. I specifically decided for
this beauty, as it is the only guitar MusicMan offers that allows
configurating pickup combinations (including piezos) and switching
them via MIDI. As I'm in a coverband that plays a lot of songs
including accustic guitar elements, I wanted to use the MIDI-out of
the slots of the Profiler's performance-mode to turn the piezo-pickup
on and off as needed. I managed to configurate the guitar using the
Opera-browser and after rebooting the instrument several times, the
MIDI-connection finally worked.
Here comes the problem: While the connection works perfectly fine
as long as I switch programs in intervals below 30 seconds, the
guitar does not react to any program switch exceeding a period of
these approximately 30 seconds. The only way to subsequently
re-establish the MIDI-connection is to restart the guitar, which
obviously is not a satisfying solution to the problem.
Having identified this issue, I took several attempts to fix it,
but until now have failed to do so.
Thus far I tried the following things:
- The first thing I did was to blame the guitar. I gave
myMusicMan dealer a call and sent back the Reflex and eventually
they sent me a new one. However, the problem did not dissapear.
- In a next step, I connected the guitar to my old Line 6
POD-XT, which also has a static MIDI-out. I was expecting to
encounter the same issue, but surprisingly, the MIDI-connection
between the guitar and the POD-XT works totally fine. This was when
I started to blame the Profiler..
- The next thing I did was to use my POD-XT again, this time
connecting it to the Profiler to see whether the problem reappears.
It turned out that I can trace back the MIDI-commands from the
profiler via the MIDI-in function of the POD-XT. So there is
absolutely no issue with the Profiler when using the POD-XT instead
of the guitar.
- In my fourth attempt, I contacted the Kemper customer service
and sent them a backup from my Profiler. Unfortunately, there seems
to be no problem with the Profiler. This is why the Kemper team
cannot help me out.
- The last thing I tried was to use a shorter MIDI-cable and to
join an external MIDI-in/MIDI-thru box up in the circuit, which
didn't help me to fix the problem either.
I'm now at the end of my tether and I cannot think of anything
more I could try to fix the problem. This is why I hope that someone
in this forum has made a similar experience and might help me out or
that there is some MIDI-expert who at least can explain this
phenomenon to me and give me some advice. Any help is needed and
really appreciated.
Cheers,
Wilfried