big problems with loudness

Guenter · February 2, 2016 at 7:56 PM

Hi, I bought a Kemper Power Head plus Remote Control in April 2015 at Thomann/D-Burgebrach. Since yesterday I have the following problems:

If I switch on my Kemper to "perform first the tuner shows up....
a) I go with the guitar into the Kemper, directly without any remote...: After some seconds (without any further action) it moves on to "perform modus", however, with extremely reduced loudness - even if I put it to maximum you really have to "listen". This reduced loudness stays.
b) I connect remote control and use an expression pedal: The same situation as above BUT if then I switch the pedal to minimum (...the tuner shows up) and back to full loudness again, the loudness is double as it used to be.
That means either it's close to silent or really loud.

I'd really appreciate also advice from Kemper, directly in this Forum.

Best regards
Günter

Raoul23 · February 2, 2016 at 8:54 PM

I mentioned this along time ago. My KPA didn't used to do this before Latest FW. I just remember every gig to go from heel to toe on both my expression pedals. So it's at the correct loudness

Zapman · February 2, 2016 at 11:08 PM

More info, I take it that the KPA and remote worked fine up until yesterday.... What changes were made to the KPA yesterday or the day before? Do you have a backup previous to that last couple days?

Guenter · February 3, 2016 at 8:51 PM

Hi guys, thanks a lot for your answers.
to Raoul 23:
Does it still work the same way, i.e. first from heel to toe and then go on.....?? Would be a solution
Aren't you afraid to have a breakdown on stage?

to Zapman:
a) no changes - no update, no new rigs....
b) I did a complete reset (no backup) yesterday - same result.

Zapman · February 3, 2016 at 9:03 PM

Probably should open a support ticket, especially if the KPA is doing these things with no remote or expression pedal connected to it.

Raoul23 · February 4, 2016 at 12:38 PM

Quote from Zapman

Probably should open a support ticket, especially if the KPA is doing these things with no remote or expression pedal connected to it.

Yes good advice here mine always has the expression pedals connected when it happens

viabcroce · February 4, 2016 at 4:04 PM

Incredibly, something related happened to me last night: I played a bit with the pedal's setting (wha to Vol & the like), and the output volume was halved down. I reset every related command and settings to default but the issue remained. I had to reboot to take things back to normality.

Guenter · February 4, 2016 at 10:33 PM

I'm having an appointment with the dealer tomorrow and will inform you of the result

sambrox · February 5, 2016 at 9:32 PM

How strange. Haven't heard of this one before.

Guenter · February 9, 2016 at 9:13 PM

I removed about 400 unused rigs, did again a reset and - maybe the amp was afraid of seeing the dealer the next day - it works again. Problem solved for now.