Something loose rattling around in my brand new Remote

MLScola · March 17, 2015 at 4:20 AM

No joke. Just received my Remote today, works great BUT like the title says - there really is something loose rolling around. My concern is: if the object is metallic there's a risk of shorting a circuit or chip or worse yet, damaging the Remote.

Kemper Team, what should I do?

Common sense says pop open the remote and shake whatever's there and voila! ... problem solved. But does it void my warranty? Is there a catch in opening the Remote? I'd hate to have to return it to Warranty Repair in Texas over a loose chunk of solder.

So, what is the official advice?

paults · March 17, 2015 at 4:33 AM

Don't wait for official advice - open a Support Ticket right away.

Chruschdy · March 17, 2015 at 7:31 AM

Had the same problem.
Contact support and they will send you a shipping label. Mine will be back tomorrow, i hope.

EDIT: As said, today i celebrated a second arrival
Thanks to Kemper! Really good support (even though it´s a bit disappointing that a new unit has some problems like this)

Khaki_Lackey · March 19, 2015 at 4:01 PM

It's probably one of the circuit board screws. My KPA rack had 2 floating around in it. A buddy of mine who is an extremely competent electronics technician opened it up and put them back in place. I would not have done it myself.

I don't know if the remote comes out of the same factory, but it sounds like a worker or more likely, a machine, is not tightening the screws enough.

stratobobster · March 20, 2015 at 12:42 AM

I've got the same 'rattling' issue. Opened a support ticket. I'll keep y'all posted.

Bob

MLScola · March 20, 2015 at 4:11 AM

Got an excellent response from Kemper today, they're sending me a new Remote along with a return mailing label for the original Remote. I won't have a single day of downtime. Very nice way to handle it.

telelogic · March 20, 2015 at 8:12 AM

Good news!

That's how a company "should" behave.

Nice one Kemper ☺