BTW How responsive is the support line? I sent a message via the contact page nearly a week ago and haven't heard a peep... nor any update to my remote order... Kinda expected at least... a "you are at the back of the line... no soup for you... or something... " wasn't expecting a non-reply...
what's your ticket number? if you didn't even get a ticket number, you probably just mistyped your email address or your spam filter blocks our mails.
gs