No guitar signal

Hello everybody ,

I've juste recieved my Kemper but sadly i'm having issues..

It act like it dont get any guitar signal. I ear some "poc" when i switch unit on/off so sound is coming from kemper to my monitors but nothing from my guitar to the kemper..

Here's what I tried:

-Tried another guitar
-Tried 3 different jacks
-OS Update to 2.0.1

I tried to boost Input sens too I ear noises just as the input is very high but no guitar sounds..

Tuner dont find any notes too

Nothing worked.. I'm so disappointed ,

Is it hardware issue or somethin to configure?

Thank you guys,

Viv

Hello , thanks for your fast answer,

I'm using jacks made by myself with neutrik plugs , i'm sure they works great and i'm correctly plugged into input in front right of the unit.

I've also tried rear input.

I've contact Thomann (where i've purchased it) and opened ticket support too.

Baaah.... I'm so unlucky

Nope , but when I load Hi Gain profile and crank volume and gain I ear noises from the profile gain so everything looks ok between my monitors and the kemper..

The problem seems to be on Input..

Yes , all to 0 dB

edit :

Plugged into "Return In" , it work with Fx Loop. But still nothing with front and rear "Input"

Yeah , look like an issue with my input..

Asking my dealer to get fast replacement..

Nope i'm correctly plugged to Input ,

I've tried Tuner and Browse , the problem is not that I dont get any sound , the problem is that the kemper dont get any signal from Guitar Input , even on tuner mode , tuner dont find any note , but when i'm on Browse , if i cranck up volume and Gain i'm earing noises in my monitors just like you have hi gain (dont know how to name it in english) but no guitar sounds,

Anyway , Kemper's Support make me try System Restore and Flash Init , nothing worked , they told me to send it back to my dealer to change my unit cause it's probably hardware problem.

I hope next unit will work correctly so

Btw , thanks everbody for trying to help me !