Here we go again, another irrelevant thread.
He can of course express his feelings on the matter as he pleases. What amazes me though, is that most everybody regards it as customer service and fail to recognice that it in fact is a business model. It keeps the customers close, creates buzz, strenghtens the group, and gives the users a "new" toy to play with and talk about every other month (GAS/FAS . The firmware fix)