Is anybody having issues using Kemper USB audio? In response to a help request, Marc from customer support told me "USB audio works fine for us and the vast majority of our users. Did you try to use another computer to rule our an USB hardware related issue?"
That was the extent of assistance offered so I needed to know if it's just me?
I started a session Sunday pm and could not get audio into Logic Pro, when I did it was breaking up/intermittent, tried changing the DAW settings to make sure nothing wasn't where it was meant to be, (It wasn't) changed cables, unplugged, restarted at least 9 times and it finally worked, all settings exactly the same as at the start of the session. (I had also tried 2 other older Macs to make sure it wasn't my 3 month old MBPro M2)
The reason for my email was to ascertain if there are any hints Kemper has to troubleshoot this, i.e.: start logic, then rig manager or vice versa, restart Mac before session, unplug/replug cables etc. (I'd already bought new USB cables 3 times after a previous session did the same, making sure they're audio compliant and not a cheap wannabe) instead, I got the above email, which, apart from having no helpful suggestions or any "sorry you're having issues with our product, I see from our records you've purchased 3 kemper amps and 2 Kones from us and we value your custom" Nothing of the sort, the quote above is the full extent of the support offered by Marc.
Am I being oversensitive feeling that this is a snarky response to a serious request? The fact that I've worked with digital audio since it's inception in many major Hollywood studios should have no bearing on the support, but does need saying here, though the response should be as helpful to any level of Kemper user, from novice to full blown guru and this email was not!
Thanks for any feedback, much appreciated, anything that helps Kemper support be better listeners makes for better results for all!