Got it, that means i could just leave it right? Thank you sir!
Two months since I sent my kemper to Sat. Is it normal for that long?
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January 15, 2023 at 10:32 PM -
Thread is marked as Resolved.
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yes sir
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OP should update us when his receives his Profiler back.
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This Friday, January 27, I received my Stage back.
I delivered it to my distributor, on November 17, 2022.
According to Kemper, my distributor requested the documentation to send the unit on January 9, 2023, and it arrived at their premises a few days later.
According to my dealer, the unit was shipped at the end of November and that the delay was not his fault and that in December the kemper company closed for vacation.
I do not know exactly the reason for so much delay, the only thing I can say is that from the time I delivered the unit until I received it back, almost two and a half months passed (Spain to Germany) and this time seemed excessive to me.
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I am sorry that you had to wait so long for a process that normally takes less than 2 weeks including shipping provided that everyone involved follows the established process thoroughly. As it turns out your dealer requested the paperwork to send the unit on the 9th of January 2023. Units that are sent without the required paperwork are returned to the sender unrepaired. Our service center did accept incoming requests for repairs before the 12th of December 2022 to be able to return these before Christmas.
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ok, thank you for your information
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Glad you finally got it back. Rock on!
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thanks Bayou, rock is back!
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