After Rig Manager 3.2.57 update, software doesn't recognize Kemper Stage with 8.6.2 update. Anyone having same issue?
(Tried replugging usb cable, restarted rig manager, restarted Kemper Stage)
After Rig Manager 3.2.57 update, software doesn't recognize Kemper Stage with 8.6.2 update. Anyone having same issue?
(Tried replugging usb cable, restarted rig manager, restarted Kemper Stage)
Just update from RM and no issues.
Just update from RM and no issues.
I always update Kemper from Rig Manager. I don't understand what is wrong now.
Sorry, I meant "I just updated... "
You should contact support. They probably will ask you to send in some debug files and then send you some instructions to fix.
In the meantime, you can try a rollback of the update and a reinstall.
thanks i sent a report file
What happens, if you shut down the PROFILER, disconnect the power cable, wait ten seconds, connect the cable again, und restart?
Any change?
i've got the same issue here. just installed latest official updates and rig manager 3.2.57 doesn't recognize kemper stage v8.6.2 anymore
Windows or Mac? I had the same issue recently. I had to reinstall the driver for the Kemper.
If Windows....Under Device Manger, my Profiler had an exclamation point on the Device. I simply had to right click...Update Driver...Browse my computer...Select C:\Program Files\Kemper Amps\Driver and click Next. It updated the Driver and I was able to see the Profiler from Rig Manager again. Not sure about the process on a Mac, but hopefully this points you in the right direction!
I have the same problem, 2 weeks ago... reported it to Kemper but still no solution from them
really disappointed in customer service
i use Macbook
What happens, if you shut down the PROFILER, disconnect the power cable, wait ten seconds, connect the cable again, und restart?
Any change?
with my stage nothing happens, still the same problem
finman76: thank you very much for quick assistance! i'm on windows. unfortunately that didn't work. i checked devices, found the kemper, no exclamation mark. and when trying to update the driver, it says that my kemper driver is up to date. it must be related to the new versions because when i revert to previous os and rm versions, everything works... strange
maybe i should mention, that i'm on win11 already. but the previous versions are fine also on win11
Please check out OS 8.6.6 which should solve the USB connection issues few Widnows and macOS users are experiencing in earlier 8.6 revisions.
This OS is currently available as public beta. Rig Manager will recommend it, if "Beta" is selected in its Preferences. It can also be downloaded for USB flash drive upgrade here:
os 8.6.6. beta installed via usb stick => usb connectivity issue fixed and i confirm everything working fine under win11
probably this os version should be declared to be the release version...?
thank you so much for quick support
great gear, great support, great community!