I filed a ticket yesterday (2x actually) about this issue with the clock reset on a brand-new unit. I've not received any sort of confirmation that the ticket was submitted, outside the pop-up on the website that said it was; and so far I can't see anything in my account about viewing support tickets, so at the moment I have no idea whatsoever that anyone will even respond.
Should one receive an email confirmation when filing a support ticket? Is there a way to view open tickets, or at least confirm they are in the system? I'm getting the feeling that I'm shouting into a black hole, and TBH it's souring me on keeping the product at all.