Was this ever resovled? Are there steps anyone can share?
I'm hitting this same "something unexpected occurred" message and cannot get any further. Ticket submitted, but who knows how long it will take to hear back. This is frustrating. Can't imagine relying on one of these professionally.
It normally takes less than 24hrs to hear back. Check your spam folder just in case.
On your wider comment, I have run my Kemper for over 10 years with virtually no issues so likely you have a specifc issue that hopefuylly they will solve.