Hi All,
I just recently joined the Kemper family and, unfortunately, my experience has been pretty bad so far. The Stage I bought had a screen defect, so I opened a ticket. In that case, US support was very quick to respond and get me sorted. I sent them my defective Stage and they sent me a new one.
Unfortunately, the new one they sent me has a completely non-functional footswitch. Honestly, I'm pretty bummed that they sent me a unit that has an even worse defect than the unit it was meant to replace. So, I opened another ticket (and also responded to the original ticket) yesterday morning. Now, two full work days have passed and I haven't received a response yet.
Is this normal? I'd really like to get this sorted and get an actual, functional Stage. The sounds in the Kemper are absolutely killer, but I really need it to work properly too.