Strange RM issue today

Pixelman · July 4, 2020 at 12:53 PM

Same here, will also contact the support.

Raoul23 · July 6, 2020 at 9:53 AM

Quote from Pixelman

Same here, will also contact the support.

make sure you contact support, they have told me They can’t help as I’m the only one with the problem

Pixelman · July 7, 2020 at 12:27 PM

Quote from Raoul23

make sure you contact support, they have told me They can’t help as I’m the only one with the problem

I did and they asked me my debug files which i send to them yesterday.

Raoul23 · July 7, 2020 at 11:15 PM

That’s cool they didn’t ask me for anything??

G String · July 9, 2020 at 8:56 AM

The underlaying issue is not Rig Manager, it is your old macOS version. You need to open Safari and point the browser to:

https://www.kemper-amps.com

Then, you'll get an error message because 10.9.5 does not accept the certificate used on our website (technically it doesn't like the one Cloudflare is using). You need to show the certificate and select "Always trust". After doing so, Rig Manager will connect again. As you can see this is not an issue with our software, it is an issue with the old operating system you're using.

Raoul23 · July 9, 2020 at 11:57 AM

Just got email from Support with above solution, thank you it’s working great now

Pixelman · July 10, 2020 at 9:17 AM

Quote from Raoul23

Just got email from Support with above solution, thank you it’s working great now

Also works for me, thanks a lot !!