No reverb or delay...what happened?!?!?

steinweiner · January 29, 2019 at 11:56 PM

I am at a loss... SOftware says latest version...The lock button is not activated....the reverbs and delays do not work....When i even turn the effects on and off by depressing the delay or reveb button (screen says off) there is no difference either on or off...Same with lock button...no difference on or off.....Even just trying out user rigs from rig exchange...no delay..no reverb.... Is there a USA customer serv ph number? I sent an email to customer service.

steinweiner · January 30, 2019 at 3:35 AM

So all the settings were correct... I did a master reset...Everything working now.

Eltzejupp · January 30, 2019 at 5:07 AM

Quote from steinweiner

So all the settings were correct... I did a master reset...Everything working now.

Great to hear that it's solved

Sharry · January 30, 2019 at 8:08 AM

Quote from steinweiner

So all the settings were correct... I did a master reset...Everything working now.

If you have made a backup before you could ask the support if they want to check. Perfhaps there is a hidden error they could identify.

Eltzejupp · January 30, 2019 at 8:27 AM

Quote from Sharry

If you have made a backup before you could ask the support if they want to check. Perfhaps there is a hidden error they could identify.

Yeah, that would be interesting

steinweiner · January 30, 2019 at 5:39 PM

Sorry.. I haven't backed up anything yet. I guess I should learn how to do that... I'm relatively a new user (6 mos or so..) wasn't in love with some of the performances I set up ...Though I have purchased some amazing profiles, I haven't totally settled on more than a few sounds, so I wasn't too concerned about losing anything due to the reset/reboot. I guess as I build more than a few performances I will learn how to back up. Anyhoo...just glad it's all still there. Sounds killer.

DennisJ · January 31, 2019 at 7:57 PM

It proves we cannot live more than 24 h without reverb and delays LOL

steinweiner · February 2, 2019 at 2:49 AM

Quote from DennisJ

It proves we cannot live more than 24 h without reverb and delays LOL

Right?!?!?!??! Well..to be honest, I felt like something was "off" sonically with the over all tone as well... No biggie...Just like a computer...Sometimes when all else fails, reboot! I need to do a back-up next time (if there is a next time) My Powerhead has been amazing otherwise...I am getting some big crunchy organic sounds live through the cab.....The direct recording tones are stifling!!!