Rig Manager - won't load profiles?

EightmanVT · August 11, 2018 at 11:11 PM

Hi - I just updated my Kemper to the latest SW ...and then decided i should do the same with Rig Manager - to be honest I don't do much tweaking of either as all my time has been focused on practicing... I do need to change that eventually. Anyway - now i can't seem to load any profiles from the Rig Manager. Before I used to just double click and they would load on the Kemper - now...nothing. What am I doing wrong?

I rebooted both the Mac...and the Kemper. Brought Kemper up first..then opened Rig Manager. Still no joy.

Charvelguy · August 11, 2018 at 11:18 PM

Well, starting with the obvious. USB cable good and connected from mac to Kemper? Kemper switched to browse?

EightmanVT · August 11, 2018 at 11:25 PM

Yes to both - I literally just finished using that same usb cable to send the OS update to the Kemper so unless it failed immediately thereafter - should be good

Charvelguy · August 12, 2018 at 12:02 AM

What version of Rig Manager are you using? I wouldn't think it would make a difference but eventually somebody may ask and if its a beta version... I don't know, that may have something to do with it? Either that or a hardware issue?

EightmanVT · August 12, 2018 at 1:39 AM

2.1.41 - i just updated it - basically right after updating the Kemper itself. OS ver 5.5.2.13463 if my eyes are working correctly - build date of Jun 15, 2018.

Charvelguy · August 12, 2018 at 2:03 AM

Sounds all current and correct then. I'm at a loss at this point. A mod may address this but it could take days here in the forum. If nobody else has any ideas you may want to open a ticket with Kemper.

Charvelguy · August 12, 2018 at 3:39 AM

Quote from EightmanVT

2.1.41 - i just updated it - basically right after updating the Kemper itself. OS ver 5.5.2.13463 if my eyes are working correctly - build date of Jun 15, 2018.

This thread sounds like it may apply to your issue. Either way, I'll suggest again to get started on opening a support ticket

Kemper Rig Manager not seeing Profiler - OSX

EightmanVT · August 12, 2018 at 4:04 AM

Yeah - thanks. I appreciate it. I was just reading that one actually...since it showed up in the "similar threads" down below. I should have just not "updated".

Charvelguy · August 12, 2018 at 4:11 AM

Sounds like it mate. I have a macbook but I don't use it alot so I have to see if this is occurring on mine as well. I haven't updated to the latest version of High Sierra tho.

EightmanVT · August 12, 2018 at 4:58 AM

I haven't either. I'm running 10.12.5 still. I will post in that other thread - but would like Kemper just release an update that works.

G String · August 13, 2018 at 8:53 AM

Quote from EightmanVT

I haven't either. I'm running 10.12.5 still. I will post in that other thread - but would like Kemper just release an update that works.

the issue in the other thread is unrelated to yours, because you're not on macOS 10.13. - i'm pretty sure we don't have to release anything in order to help you. but you might want to contact support by email, so we can take a closer look.

EightmanVT · August 14, 2018 at 4:55 AM

Ok. I will contact support.