Kemper Remote not turning on

Just got the remote as well, I have found that it powers on when going into "perform" mode. Hopefully that works!

-derek

Quote from Cactusman

I recently bought the kemper remote, plugged it in and nothing.
Updated to 5.4.1 and nothing, tried updating to the current beta 5.5.0 and still no luck. All the cables seem to be connected I checked for anything loose, am I missing something here?

All cables? There is only one cable going from the KPA to the remote. Are you using the original cable? If not, beware that cable-length is limited to about 10m because the cable also carries power. With a longer cable the remote will not power on and/or not run properly. To eliminate potential cable faults try another cable. A short TP ethernet patch-cable is ok for testing.

Make sure it is pushed all the way into the Kemper........ I had to modify my cable to lock and use a secondary cable for the connection as my remote quits when I pull back on the kemper connection.

Cat5 connection!

Use a 2 or 3 meter cat 5 cable to check it out

I’m having the exact problem and I tried everything they already suggested. I get a line across my remote screen that moves from the bottom to top as it’s booting up then I switch to perform mode and it goes blank

Just a thougt. Let the kpa boot until it's ready try to use the contrastknob on the back of the remote.

Tried that to and I get nothing. No lights on the remote at all and no illuminated indicator on the back of the kpa network plug. Tried different cable and shorter one I got nothing lol I’m guessing my is defective. No way to update the remote right? Just the kpa itself?

Support ticket is the final solution

I'm having the exact same problem....... Thats what i call poor quality control.

yup, mine arrived today. Exact same problem...

so little update. I thought that my Kemper might be the problem, but i tested the Remote on a different Kemper and it didn't turn on either. So the Remote is not working. I am a little disappointed to be honest, because if Kemper would check the Remote before they send it out to the customer, this wouldn't have happened. So yeah, poor quality control.

Same here... made a video and have emailed Kemper. No joy over the weekend, no work.... on weekends, it’s illegal to mow your lawn on a Sunday in Germany
Patience is a virtue (virtue slipped in to my shoe)

Quote from Nickp777

I’m having the exact problem and I tried everything they already suggested. I get a line across my remote screen that moves from the bottom to top as it’s booting up then I switch to perform mode and it goes blank

Exactly what happen to me. Did you get it sorted? Mine is still doing it.

Got a replacement

Now its died again

Exact same problem...
a line across my remote screen that moves from the bottom to top

.................

Hey guys,

I am in the same boat, brand new remote not powering and only show a line moving across up & down.

I did open a support ticket - I know the Kemper folks will get this sorted out... but I am curious though, the solution for this problem is to ultimately get a replacement unit?

My Remote stoped working yesterday. Won't even power up. Anybody have any solutions? I've rebooted, done a factory reset and nothing works.