Rig Manager not seeing my Profiler

Mic2002 · December 20, 2017 at 11:53 AM

RM has stopped seeing my profiler for some reason as of yesterday. Last working properly on previous RM version and Beta KPA about 2 weeks ago I think. I tried the latest versions of both RM and Profiler Beta updates and still not connecting.
On Windows 10 latest version too. (Auto updates). Changed out my USB cable and also tried different USB port with with same result. When I unplug the USB cable from the back of KPA I see a message on PC which says 'Unknown device unplugged'. I can't see the KPA under device manager (i think it was there before). Should I go back to previous software versions?

ChuleDP · December 21, 2017 at 5:43 PM

Same here. Cannot sync with my profiler

ColdFrixion · December 21, 2017 at 6:01 PM

I'm going to assume you tried resetting the PC?

ChuleDP · December 21, 2017 at 6:31 PM

Yeahp..still nothing in "local library" in Rig Manager. Maybe it's the recent update?

ColdFrixion · December 21, 2017 at 9:02 PM

Quote from ChuleDP

Yeahp..still nothing in "local library" in Rig Manager. Maybe it's the recent update?

I tend to think quite a few people would be posting about and reporting the issue if it were related to the current firmware. I suppose you could try installing the version you were previously using and see if that resolves the issue.

Mic2002 · December 22, 2017 at 5:12 PM

And guess what? Now its working again for me!

ChuleDP · December 22, 2017 at 6:52 PM

Quote from ColdFrixion

I tend to think quite a few people would be posting about and reporting the issue if it were related to the current firmware. I suppose you could try installing the version you were previously using and see if that resolves the issue.

I installed the lastest kemper OS update, which in the update page says that is compatible with the new rig manager. But still nothing.

Rig Manager Version V2.1.26.13232
OS Version : 5.4.1.13212

ColdFrixion · December 22, 2017 at 7:31 PM

Quote from ChuleDP

I installed the lastest kemper OS update, which in the update page says that is compatible with the new rig manager. But still nothing.
Rig Manager Version V2.1.26.13232
OS Version : 5.4.1.13212

If it's firmware related, installing the previous OS version (you were using) may resolve the issue.

ChuleDP · December 22, 2017 at 8:08 PM

The problem started with the update of the rig manager. Later I updated the OS and still not working.

I'll try to revert the rig manager. Thnx for the help.

ChuleDP · December 22, 2017 at 8:14 PM

Solved. Uninstalled rig manager and installed again... it seems there were 2 instances of rig manager installed. Now it's working! Thanks