Need some advise on a repair issue.

richprice79 · July 31, 2017 at 5:12 AM

My Kemper started having static issues that were very random. It got progressively worse and then I opened a repair ticket. It has been in the shop now for 2 full weeks and I called the repair shop on Friday to find out the status. The repair tech stated that it has been a real problem finding the issue. He stated he has replaced nearly everything in it and that it seemed to get worse with each new part and that after the last part it no longer turns on. He also claimed that he is trying to see about getting me a new unit as this one has so many issues but he wasn't sure what would happen. It has been 3 weeks counting shipping and my confidence is a bit shaken.

What would you do at this point? I also am curious, do the Kempers break down often?

My poorly edited video of the original problem.
https://www.youtube.com/watch?v=8G2ziEtTxus

Michael_dk · July 31, 2017 at 7:10 AM

Which country are you in?

Dimi84 · July 31, 2017 at 9:31 AM

This sounds a bit similar to my second kemper. It would do other things as well, but this too, if I remember correct. It was replaced by Thomann. Had gone through a massive troubleshooting process.

richprice79 · July 31, 2017 at 2:37 PM

Quote from Michael_dk

Which country are you in?

I am in the US.

Michael_dk · July 31, 2017 at 2:54 PM

Quote from richprice79

I am in the US.

OK - can't help you then, since I know nothing of consumer protection laws in the states. Hope you get it resolved soon.

Ingolf · July 31, 2017 at 4:12 PM

Contact support.
They'll get you sorted.

AndreCau · July 31, 2017 at 4:26 PM

Hi richprice79.

Have you manage to sort the issue? I think I am facing the same problem, except that in my case it is a bit more subtle, and it is permanent (not a come and go thing).

Andre

richprice79 · July 31, 2017 at 6:43 PM

Quote from AndreCau

Hi richprice79.

Have you manage to sort the issue? I think I am facing the same problem, except that in my case it is a bit more subtle, and it is permanent (not a come and go thing).

Andre

I emailed the Kemper support team and requested a new Kemper as its now been 3 weeks that I have been without it. I will report back what happens.

richprice79 · August 2, 2017 at 5:32 AM

I just wanted to update that kemper is sending me a new unit and I am very happy. Great customer service!

MKB · August 2, 2017 at 7:20 PM

Kemper US has great service. My first Kemper was bought as a factory refurb on ebay (with full warranty), and it had an issue when I got it (the Alternative input would have bad distortion intermittently). However Kemper US offered to send me a new in box unit in exchange for the factory refurb, and they put it on the UPS truck as soon as I got them a tracking number on the one I returned. The second one has been flawless for well over a year now. They were great to work with, even though we had severe issues with PayPal that were eventually sorted. Kemper US did not let that affect what they did to keep me happy.