Problem with Kemper - Become Unusable

carlosrgago · July 30, 2016 at 12:16 PM

Good morning,

Today my Kemper has become unusable. I've been experiencing some clips that I thought they were produced by a problem with the cable between my guitar and the Kemper but today the clips have converted into a full noise. I unplugged the cable but the noises are still there. I also tried to install the last backup and also reset the Kemper to factory conditions but the problem is still there.

Finally I run the maintenance mode and I've checked the buttons and the leds. It seems that every of them are ok but suddenly when I tried to go out of the maintenance mode hte following message appeared
[Blocked Image: https://lh5.googleusercontent.com/-16Pp00AjUj4/V5x9yZhq4QI/AAAAAAAAALk/cGxTVQolLdE9ZXdVkfPveRn3lu2LbGu5gCL0B/w769-h577-no/IMG_7183.JPG]

I'm not sure if this is the problem but at this moment I cannot use my Kemper anymore. Can someone help me with this bug?

Thank you!

Zapman · July 30, 2016 at 1:29 PM

Welcome! Sorry to hear about your problem with the KPA. Did you try to boot to the latest OS 4.06? And please don't delay in opening a support ticket, Kemper is very helpful in that regard.

Raoul23 · July 30, 2016 at 2:28 PM

Defo contact support. Try what Zapman said and update to the latest 4.0 stable release. Holding the page < and > buttons down when turning on with the kaos bin being in the root directory not update folder

carlosrgago · July 30, 2016 at 2:30 PM

Thanks for your answer Zapman. No I didn't try the latest version of the OS.

Where can I open a support ticket?

carlosrgago · July 30, 2016 at 2:55 PM

I've just updated the last release of the OS but the problem still remains... Could you help me with the support ticket opening? Just a message in the contact support window?

Raoul23 · July 30, 2016 at 3:42 PM

Maybe you have a corrupt rig. Hold the rig button down while you turn it on. See if that sorts it

support email is
support@kemper-amps.com

Zapman · July 30, 2016 at 4:51 PM

Yep could be a corrupted Rig.

carlosrgago · July 30, 2016 at 5:50 PM

Thanks Raoul123 I'm gonna try this!

Raoul23 · July 30, 2016 at 5:52 PM

Quote from carlosrgago

Thanks Raoul123 I'm gonna try this!

no probs let us know if you get sorted

carlosrgago · July 31, 2016 at 8:55 AM

No luck this time... I'm now in contact with Kemper support trying to solve it! I will let you know the final solution.

Thanks!

carlosrgago · August 1, 2016 at 12:28 PM

Hi all!

I would like to show you a video of the problem to check if you can help me with the issue.

https://plus.google.com/10228656190691…sts/RpErEKkP1kD
You can see that there is some input signal in the kemper but nothing is connected to it...

Thank you!!

Dorrus · August 1, 2016 at 6:02 PM

Hi Carlos, I can´t help you with a tip to solve your problem easy.
I had a simular error pop up a few monts ago (see the Picture) And also had a simular clicking sound, but where is the strange sound of your kemper comming from, you don't have any speakers or Pa connected?

Are you intending to send it in for repare, What advice did you get from service?

carlosrgago · August 2, 2016 at 7:51 AM

Hi Dorrus, no answer so far. I'm waiting for their response.

carlosrgago · August 4, 2016 at 12:07 PM

Bad news, the service support hasn't been able to solve the problem so I contacted the dealer to send it back for reparation.

Kulle_Wumpenteich · August 4, 2016 at 12:29 PM

Arrgh that's bad...

Zapman · August 4, 2016 at 1:30 PM

Quote from carlosrgago

Bad news, the service support hasn't been able to solve the problem so I contacted the dealer to send it back for reparation.

Sorry to hear that, hopefully a quick return back to you!

Dorrus · August 4, 2016 at 2:31 PM

Good luck and hopefully a quick return, please let us know how it turns out!