Rig Manager doesn't recognize Kemper since 1.5.33 - SOLVED

Pos · January 28, 2016 at 11:25 AM

After I installed latest version of RM it doesn't recognize my Kemper at all. Before the update everything worked so I don't see how it could be the connection or anything hardware related. I've tried different USB ports as well. I've also checked the OS X System Information and the computer finds the Kemper, but RM doesn't.

I'm using OS X 10.7.4 Lion. I know it's old but it says it's supported.

Edit: I've got the latest firmware on the Kemper as well; 3.2.1.11625.

Any suggestions?

Kemper Support #1 · January 28, 2016 at 11:44 AM

Try starting the Profiler into Browse mode while pressing down the RIG button until you see "Initialising current rig" in the display.
If that does not fix it send an email to support@kemper-amps.com and put "Rig Manager does not connect to Profiler" into the topic field.

Pos · January 28, 2016 at 12:04 PM

Thank you for the fast reply. That didn't work though, I've now sent the email to the support.

Pos · February 10, 2016 at 4:50 PM

Solution: Update to OS X 10.7.5 and then reinstalling RM. After that update everything works fine!