Saffire Pro 24 DSP - broke

db9091 · June 6, 2015 at 2:52 PM

Well I think my audio interface has failed. 2 weeks ago I tried to record and the results sounded like pure crap and had a floor noise that was weird in that I couldn't route it out.
So I gave up thinking I had hooked up something wrong but had lost my inspiration wanting to record and not be a techie for 2 hours.

A few days ago I re-bought a phonograph (been over 25 years) and hooked it up and it sounded like a Wind Tunnel along with the music. I literally disconnected everything but the speakers and it still had that blowing sound. Turned the unit off/on and it was clean for only a few seconds then came back. Disconnected everything but for headphones and power cord and same thing: Wind Tunnel (or the sound you'd hear if you stuck your head out of a moving car)

I've sent a description and recording to Focusrite Support and am waiting for a reply for a few days, but I'm a bit bummed as it's less than a year old. All I have is an Apogee One if I want to take a stab at recording on my MacBook. Maybe the gods are telling me something? lol

Well, I CAN be an optimist and look at it like a new sound effect!

Ingolf · June 6, 2015 at 2:58 PM

Bummer, but good to see you haven't lost your humor, Dennis.
If the gods are to tell you anything it's more like 'buy an Apogee Apollo LOL.
I'm a Saffire Pro 24 (non-DSP) user myself so I'm curious as to what they say.

db9091 · June 6, 2015 at 3:36 PM

I'll post the follow-up. They asked specs about my computer and I'm like "it's not hooked up to a computer" lol.

Apogee Apollo. Hmmmm. You tempt me!

db9091 · June 7, 2015 at 4:57 AM

Wait, are we talking the Universal Audio Apollo or the Apogee Duet?

Ingolf · June 7, 2015 at 10:41 AM

Quote from db9091

Wait, are we talking the Universal Audio Apollo or the Apogee Duet?

Haha, I mixed them both up. I was talking 'expensive' LOL.

Gary_W · June 8, 2015 at 9:32 AM

It's a shame you're having problems - I've never tried the email support for Focusrite but on the few times I've called them they've been great so maybe worth a try? I'm in the UK so I'm talking about the UK phone support number and obviously all countries may vary.

Good luck in fixing it or moving on

db9091 · June 9, 2015 at 4:24 AM

So far I've isolated it to the power supply, but they say it could also be internal when the power supply is hooked up.

w/o the power supply it seems ok, but they want me to ship it to them to check it out anyways as it's less than a year. I pay shipping there and that's it. They have a day turnaround in answering you.

Redoubt9000 · June 10, 2015 at 5:42 AM

I'm sorry for your loss Condolences from one Pro 24 user to another!

Actually thinking back on it, I've never used the power supply? Curious...

db9091 · June 13, 2015 at 2:15 AM

I sometimes use my speakers with the computer off so I leave the power plug in.

I don't think that would present a problem with it's functioning. I typically keep my computer on sleep mode when not using it so I didn't want to keep plugging/unplugging the power cord.