I can't get my profiler to connect. The drivers are installed. I saw a post where someone replaced the original driver from the RM with a coinstall driver, but I already see one in there.
I'm stumped. I turned on Automatic Updates. I restarted the computer and the Kemper in different combinations with the RM. Several times.
It's the 64-bit version for my Windows 7 Home Premium. I have Microsoft.NET4 framework installed, as it always has been. All my other devices work fine. I've tried all my USB ports (a few times each). I've tried a different USB cable. I'm plugged into the USB type B on the back of my Kemper rack unit. I am using BETA 2.3.3 9457. I've read through the forum.
I have no problems accessing the Rig Manager online. The connection reads "OK" in Preferences, and I can transfer them to a USB stick. All that works. But the Previews and everything associated with being connected between the Profiler and my PC is not working. There is no Profiler folder in the Locations of the RM and nothing shows in my device manager.
Any ideas would be appreciated, for sure. Thanks.
BTW: the computer makes a "New Hardware" sound each time I plug into a USB port; just no other signs of recognition.