Posts by carlosrgago

Burkhard, I found that the problem is no replicated over headphones so It must be a problem of the soundbar.

Thank you again for the help!

Could be, I plug it into a sound bar. I will check it by headphones this night.

Hi Burkhard,

I'm using Return and Alternative Input as Aux in. I'm controlling the level of the signal in the output section parameter "Aux in Level". I can hear the sound really well but when I play the guitar the volume automatically is being reduced. When I stop playing the volume of the aux in raises again up to the initial level.

Thank you very much Burkhard, I will do it.

Burkhard, I thougth the list of questions was directed to MetalMauce.

I answer below:

Input LED - is the input LED still functional or dead or frozen? - The input LED shows no signal

Input Source - while your Input Source is for example set to "SPDIF Input Reamp" the Front Input is still functional, but only until an SPDIF cable gets connected AND a synchronization signal is received at the Profiler's SPDIF In. So, the activation of your audio interface could cause the Front Input to mute. - - The Kemper was not connected to any audio interface just connected to the power amp. I tried two input sources ( input and alternative input) with teh same result.

Volume Pedal - where is the level of the Volume Pedal controller in the System Settings? If that isn't at maximum, what is causing it? Which socket(s) is/are assigned to the function Volume Pedal? What is connected to those sockets? What if you disconnect pedals or disable unused sockets? - - No volume pedal connected to the kemper. I tried different patches with the same result.

Or is MIDI involved e. g. Control Change #7? - - No MIDI involved in the problem

Output LED - is this still reflecting a signal?.- - The output led shows no signal as there is no input affected

What is the level of the relevant output volume - not Master Volume - but for example Monitor Output Volume in dB? - - No idea but the problem is in the input signal not in the output

Does the issue affect all outputs or just one e. g. the Speaker Output? - - All outputs affected, main outputs, headphones,...

Have you checked the connected monitoring equipment ...cables, speakers....? - -I tried different guitar cables with the same result

Is the issue related to particular Modes or Rigs or Slots? - - No, the same behaviour in all the modes

Which software revision is installed? We are at 5.4.1 Release. - - Last Release installed

Thanks for your help Burkhard,

Quote

So far we are completely lacking facts, that these issues are even caused by the Profiler.

Even me! I have no clue about what happened but frankly I don't think that the better marketing strategy for Kemper is sending the balls out of the game saying that the issues are not caused by the Profiler. Some direct questions may help to understand the problem and find out how to avoid it in the future.

I took my Kemper to a workshop and the problem disappeared without any clue about what happened. This is the second time that I suffer from a problem like this and the truth is that I'm doubting now about the reliability of the profiler while using it live...

Hi!,

I'm trying to configure the aux in to play backing tracks through the profiler while I'm playing. 'Im using the alternative input and he return input as recommended but I found that when I play the voluem of the backing track is lowed to a very low volume so it's impossible to obtain a good mix with the guitar sound. I haven't been able to figure out how can I solve this problem, do you have any idea?

Thank you!

Hi all!

I hope you can help me to solve my Kemper issue as I'm kind of desperated about this. The Kemper suddenly lost the input signal and I haven't found the reason. I've tried both inputs (front and alternative) and neither of them are working.

Last year I had a similar problem, no input signal received with strange noises (Problem with Kemper - Become Unusable) . I sent the Kemper for reparation and when they received it no problem appeared ( ).

Anyway, I tried to reset the kemper and install the last firmware but nothing worked. Any idea???

Thanks in advance!

Bad news, the service support hasn't been able to solve the problem so I contacted the dealer to send it back for reparation.

Hi Dorrus, no answer so far. I'm waiting for their response.

Hi all!

I would like to show you a video of the problem to check if you can help me with the issue.

https://plus.google.com/10228656190691…sts/RpErEKkP1kD
You can see that there is some input signal in the kemper but nothing is connected to it...

Thank you!!

No luck this time... I'm now in contact with Kemper support trying to solve it! I will let you know the final solution.

Thanks!

Thanks Raoul123 I'm gonna try this!

I've just updated the last release of the OS but the problem still remains... Could you help me with the support ticket opening? Just a message in the contact support window?

Thanks for your answer Zapman. No I didn't try the latest version of the OS.

Where can I open a support ticket?

Good morning,

Today my Kemper has become unusable. I've been experiencing some clips that I thought they were produced by a problem with the cable between my guitar and the Kemper but today the clips have converted into a full noise. I unplugged the cable but the noises are still there. I also tried to install the last backup and also reset the Kemper to factory conditions but the problem is still there.

Finally I run the maintenance mode and I've checked the buttons and the leds. It seems that every of them are ok but suddenly when I tried to go out of the maintenance mode hte following message appeared
[Blocked Image: https://lh5.googleusercontent.com/-16Pp00AjUj4/V5x9yZhq4QI/AAAAAAAAALk/cGxTVQolLdE9ZXdVkfPveRn3lu2LbGu5gCL0B/w769-h577-no/IMG_7183.JPG]

I'm not sure if this is the problem but at this moment I cannot use my Kemper anymore. Can someone help me with this bug?

Thank you!

I've checked that it was a cable problem.

Thank you all for your comments!

I will check the cables but nothing changed since the last time I used it but the update in the firmware.

Thank you Gizmo. I'm not using any mod for the pedalboard, only MIDI signals but, it worked before updating firmware and now it is not working anymore... I'm not sure why??