My remote was due to be shipped on April 13th but I still haven't gotten it. It seems other people with higher order numbers than mine (3447609) have gotten theirs and there's even that thread with the person that ended up with 3 remotes as his kept malfunctioning. I'm not sure what is going on here but there clearly are some problems. And that's fine, but it would be nice to have some explanation of what's going on and why they went through this whole convoluted process instead of selling them through dealers like they do with the actually profilers. Right now I don't have a great impression of this company even though they seem to mean well. I'm open to being persuaded otherwise.
My only other experience with Kemper support was when my Kemper suddenly turned itself off and wouldn't turn back on again. It took almost a week to get them to acknowledge that it wasn't user error and I managed to send it to them and get it back in about 3 weeks, which isn't the worst. However, I was not notified when they sent it back. It just showed up at my door. Fortunately someone happened to be home at the time. Not doing something as simple as providing a tracking number is really poor form. Especially for a an item with this pricetag. I hope this time I actually get notified.
Dec 30th 2014 - Registered for Earlybird
Jan 15th 2015 - Order shows up in Kemper store
Feb 20th 2015 - Notified my order is due to be shipped April 13th (week 16)
April 20th 2015 - Received invoice to pay for remote. Paid through paypal, but never got confirmation from Kemper payment was received and order status remained unchanged in the store. Sent email to Kemper support asking for an update.
April 23rd 2015 - Response from Kemper support notifies me my payment was received and the order status is changed to 'Ready for Delivery'. I'm told I will be notified when the remote ships.
April 24th 2015 - Order status is still 'Ready for Delivery'