Posts by onosnd
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Hi all,
I've decided to sell my Atomic Amps Active CLR.
Bought in september 2014. I have replaced the powersection with a spare from Atomic Amps. Works perfectly, can do demos if needed.
Located in Helsinki, Finland.
Price: 775€ + shipping costs
[Blocked Image: https://www.dropbox.com/s/eec2aqoft636hdh/Active%20CLR.jpg?dl=0]
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Hey guys, I feel bad that there have been some service issues that have not been handled as well as they could have been. I ultimately accept responsibility for them personally. We did have a big growth spurt that put stress on our infrastructure - as evidenced here. I agree that less than excellent customer service is not acceptable.
The good news is we've recently brought on staff to handle the higher sales and customer service volume in both the US and EU. It took a while to find the right people but I feel like we have a great team in place now. Service is very important to me and our customers deserve the best. I know we also have customers here and all over that have benefited from the outstanding service Atomic has provided for most of the 13 years Atomic been around - many times going beyond the call - and happily so. You can expect that from us going forward.
If anyone has any outstanding issues, please contact our support@ address. I guarantee you'll be taken care of quickly. If you don't get a response within 24 hours PM me here but barring some unusual circumstance I'm make sure that doesn't need to happen.
Thanks.
Best,
Tom King
President
Atomic AmplifiersThanks again Tom for the poweramp. I got it today and the installation was really easy. The CLR is roaring again.
I hope you got you're support side sorted now
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Sad to hear there's been same kind of treatment.
I got a response from Tom. He would be sending the power amp today or tommorrow. Let's see. Today is 1st of Sept... I'll keep you in the hook.
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Thanks guys for you're replies.
I guess I can't do more than send him emails daily until he answers something.
Luckily I don't play (yet) for living so I got other things to do aswell.But this kind of treatment bothers me a lot. You pay almost 1000$ for a piece of hardware.
You expect it to work longer than 8 months or so and at least you expect it to have a decent warranty and support!I will keep you guys posted.
Hope this message gets to Tom as well..
Best,
Sad CLR owner
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Hi everybody.
I don't know if this is the correct place to write about this kind of stuff, but I'm getting really frustrated.
Let me tell you my story.
I bought an Atomic Amps Active CLR in august 2014.
After few months the power switch behind it broke so I had to plug the power cord for to be able to turn it fully off.
I let it be for a while because it still worked, and I didn't want to send immediately to warranty repairs because of something like that.Time passed and in May of 2015 the CLR went silent in my bands rehearsals while playing.
I contacted Atomic Amps support trough they're email they provided in they're webpage. This was on May 13th.
I got response from Atomic Amps president Tom King on May 31th and we agreed to make a phone call to get a resolution on this matter.After my holidays I sent an email to Tom for him to call me. On July 2nd we talked in phone and agreed that he would send me a new power amp section.
He was really nice and was sorry for this had taken so long. He also told me to send him an email next week and ask for the power amp delivery which I also did. No response.
After many emails I finally got an response (2nd of August) of him saying he was busy in England and he would be sending my new power amp section early next week.I haven't since heard of him (1 month ago!!) I have sent multiple emails (my g-mail emails we're at some point going in to his trash..) asking for the power amp.. no responses.
I have also tried to contact him trough the official Facebook page of Atomic Amps.
My CLR broke 4 months ago, and i'm still waiting for the new power amp...
I think Tom was a nice guy on the phone and I like they're product. But the support is unbelievable _SLOW_.
I've heard lot of praise how fast Tom is reacting on these kind of matters... sadly on my case this is the contrary.I don't know what to do anymore..
Have any of you guys experienced something like this?
Thanks.
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I've send them already two extra emails.. but no response. I'll try another account...
This is getting annoying..
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sigh.. how long it took for you guys to him to respond? im over a week now..
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Ahh you're right! I was going to send the whole thing over there. But thats a good idea..
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Might be.. I'm just hugely disappointed and also having to send the CLR to repairs is PIA...
5 days gone, no reply yet..
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Hello,
I'm having the exact same problem. I'd have to say, even that I love my CLR's sound, I feel the built quality isn't the best possible.. for that price at least to say.
Couple of months ago my powerswitch broke in a way that I had to take off the powercord to be able to turn it fully off.Now last tuesday it went mute during rehearsals and started to blink all 3 leds...
I did send a repair request to Atomic Amps support as I do have warranty left until next september.. no reply yet?
I feel that 3 days is already quite much for waiting such an answer..?
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Here's my updated rig. I use the sovtek for highgain stuff and kemper for anything else. When needed i use them both at the same time
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<p>
The 68 Matamp from The Amp Factory is fantastic. One of my favorites.
</p>
Indeed! It's my main profile for quite a while. It's one of the best I've heard.
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Nice!!
Would you like to share it?
I bought a modified Sovtek Mig-100 and I'm waiting to get it soon ! I'm definetly going to profile it as soon as possible. If you're intrested I'll trade it with you
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BUG: UNO4KEMPER v1.1. pedals don't work properly when running in Performance mode. Switching back to Browse doesn't fix the problem and can also occasionally disable the whole fcb1010 controls. When fcb1010 is turned on the display says "Midi controller connected" instead of uno4kemper. Sometimes even resetting fcb1010 the pedals problem persists. Please look into it, thanks!
I havent't had that problem with the latest firmware and uno4kemper..
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It's just you.
I'm pretty sure Jay Mitchell, the developer, would deny this.
There is certainly no break in for the speaker and I cannot imagine any change of sound in the circuitry which would actually be a bad thing.I think I heard once or twice mentioned that normal guitar cab elements can get better sounding because they get warmer(?)
But yeah, It's prolly my ears fooling me
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Hey, I wonder if it's just me or does the CLR sound get better over some time (1-2h)? Maybe the element and some other circuits get warmer... don't know
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I'd pay almost anything to get the those amps and cabs mentioned in the subject So if anyone has those laying around, please PROFILE THEM
Thanks.
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My advice is gettin the Uno chip. Installation took around 8 minutes and it works perfectly.