Posts by ARelicMind80

Ok, i hv no knowledge of iZotope and all that precise measuring stuff. All i know is, i dumped the Axe Fx once it didnt sound right and went for Kemper which did sound much better for me.

I downloaded firmware 1.6.0 a few days ago and last night when i turned it on to do some tracking...i wasnt completely sober (on 2,5 Stilnox...sleep meds, prescribed, no judgements please). Even in my less sober state, i went '?(?!!!' the moment i played the 1st note. I used ampfactory TwoRock profile that i tweaked meticulously so i know how its supposed to respond to my guitar. The 1st response for me was to turn up the presence (didnt do it)...then treble (didnt do it either)...then post amp EQ (fiddling between 2,5 to 5k boosting it up...didnt do it either).

So i finished my demo regardless comparing Fender to Raw Vintage saddles on my Scott Henderson Suhr (yes i can do work even under the influence of sleep meds...i even did a nice demo of 'Axe Fx Ultra Before I Forget' on youtube perfectly under the meds, feel free to check it out).

Thats when i decided to check if somn's up on Kemper forum n lo n behold...40 pages of mayhem did i read through. I feel like i need to just say 'Aww come on, if even i was that drowsy and heard it surely everyone here can stand by their opinion when they say they heard a difference too!'

Seriously though, im probably the only person here saying everyone else definitely should hv better hearing and perspective due to my state of consciousness but the 'feel' does not lie...otherwise Hendrix in all his consciousness state wouldve sucked so bad to everyone listening to em. Thats not the case, he felt it!! ...as did i.

That being said 'its a Beta, yadda yadda...' cool, no problem, just change it for the final version or somn...but to deny so many ears is simply quite 'uncool' (im trying to sound very nice as this place can hit people's nerve very very easily...but i love it )

Hi Chris-yes i ended up using the inbuilt delay. I opted for the Timeline at 1st due to the feedback level on the delays not separate. The left and right delays re controlled by one feedback which still works very well but i wasnt used to the ratio of how the 2 delays gallop against each other....but in any case , kemper delay worked so well i ended up using that instead.

What im still bit unsure of is, what difference is it when the 'direct out' is 'git analog' or 'stack'....which one is best for fx loop application? Sorry i should hv more time to try and figure out but due to the live recording gig in session plus the added routing with the rack im having a hard time trying each 'direct out' modes.

Also, i was right to just plug to my amp's fx loop through the 'monitor out' at 'master mono' as opposed to the 'left out' from the master right?...again, im not sure of how the different output modes apply.(git analog, git processed, git studio, etc)

Guitarnet70- It should be on 'Stack'??? kindly explain please.

Thx for the help guys.

Guitarnet70> it is in the fx loop of the KPA. So basically the KPA functions as an amp except my fx loop routing is as follow: KPA Direct Out (git analog)-RJM Rack Gizmo loop 7- Timeline in stereo (kill dry)-Mini Line Mixer (with dry signal as well)- back into the both 'alternative input' for a stereo fx loop function. The fx loop is set at 50%(100% cause the Kemper output to be peaked with red light as the fx loop also has a dry sound passing through it)

Thats the way right?

I hv a live recording concert setup issue that i need advise on...

Basically we do a lot of U2 delays but i have my RJM Rack Gizmo with the Timeline (killdry) going into RJM Mini Line Mixer and into the fx loop of the Kemper in stereo. The Timeline is on 100 percent (loudest wet mix possible) however i cant get the feel of Edge rhythmic delays goin...it sounded much better if i used Kemper's in built delay for it. So im wondering is it because i go through the Mini Line Mixer (a parallel delay setup) that it doesnt sound that obvious in its wet/dry ratio? Also on the Kemper the 'Loop' is on at 50 percent mix (thats correct right?)...The 'Direct Out' to the effects(Timeline and Reverb) for the kemper's 'Loop' is 'Git Analog'...is that correct?

2 scenarios i encountered...

1. When i use the left master out to my amp fx loop i can hear the Timeline better but not the inbuilt delay from kemper for that rhythmic delays.

2. When i use the 'Monitor Out' as 'Master Mono' to the amp fx loop i can hear the stereo inbuilt delay but not so much on the Timeline going through the Mini Line Mixer (it enables u to hv a dry sound parallel to the delay)

Someone please help me as soon as possible please.
Show is tomorrow, final rehearsal tonight...appreciate it if anyone can get back to me asap...thx so much.

Really?!!! I have the GCP and RJM Mastermind and they both dont do that....ive never heard of 1 IA switches sending multiple midi cc.

Quote from guitarnet70

The Kemper is not able (yet) to send it, but it can receive it. If you connect the GCP to the midi in of the KPA and the midi through to the timeline and set the switch on the GCP to send both #CC, then it should work.

Hmm, as far as i know 1 instant access switch on GCP is only able to send 1 cc message right? How do u make it send 2 different ones??

Hi, i have a question regarding my setup. I have a Ground Control Pro going into my RJM Rack Gizmo rack switcher, then to my Kemper....i also have a Strymon Timeline in one of the loops of my RJM Rack Gizmo.

My question is, i already found out the Timeline is able to receive Midi Beat Clock Sync through the midi input port....however im not sure if the Kemper is able to send midi beat clock sync. I wanted to use one of the Instant Access on my Ground Control to tap tempo to the Kemper as well as sync it with the Timeline...that way i dont hv to hv 2 tap tempo switches.

Please help soon as ive got a live recording concert that i need this figured out for. Thx.

Sorry to hear you have the same problem. My problem was exactly the same as yours and i had to really 'speak out' on the forum (titled 'Kemper Warranty Issue')...although it is somewhat resolved that i didnt end up being charged for it as i was supposed to, it is not fixed yet. Love the Kemper but this issue is ridiculously tedious to handle...

Btw the problem that i had was the preset would mess up if u edit and saved them and tried to recall them w a midi foot controller (cos they're saved under one time stamp). Temporary solution til now just so its usable is just to 'edit time' and change the minute every time u edit and save. It works but u need patience especially when creating new patches or editing patches for new songs u hv to do last minute. Good luck.

Mr. Kemper,

First of all, please send my apologies to your staffs, i know they were just doing their job.

I hope that u wont feel offended by my post, personally i'd rather be friends with you.

Soo, regarding the matter, when can i hear back regarding the solution?

Thx again fro everything.

Best Regard,
Alexander Joshua Thanos Bernhard

Quote from richaxes

Weren't you the one who started it?
I mean, do you expect to come online, saying half lies and leaving out details from the story at a company's forums, and come out as the good guy?
Even if you were right or told everything, you'd just look bad.
I myself went through this same feeling when I made a thread about customer support not answering one of my bug reports... I got some really informative replies from Kemper, most of which I already knew or guessed, but nothing really new or ground-shaking. And the only thing I actually received were bad feelings inside, because I didn't want to sound like I'm bashing or hating, but you can only sound like that with a public outcry. So I decided it was a bad idea and tried to understand the company's points instead, what I didn't find hard doing so after I calmed down and thought about it a little.
I'm just saying that it's never worth it. Calm down, contact support directly either by phone or email even 500 times if you have to, but matters like this are not meant to be brought to the public. There will never be a real solution from this, neither symphathy towards you, and you're only generating tension.

Regards,
Richard

Thank you for that explanation. Yes i realize it and appreciate u explaining that this possibly wasnt the best method. I did however try all the nice and proper ways i knew how which included talking to my dealer, talking to kemper and trying to work it out but its when i received a huge a bill that i wasnt sure what else to do but make my point in the forum. N no i have no lies or cover ups...i can post up all my conversations since the 1st email in 5 seconds but that simply wouldnt stop people from most likely defending Kemper as it is Kemper's forum and it sure wouldnt make anything better so i wont do that.

Regards,
Alex

It seems like there are a lot of people who's using this post as an opportunity to make themselves heard with their attitudes, racism, finger pointing, stone throwing and what not.
Its fine, i expect that but this post was only written out of my frustration on trying to hv a working Kemper addressed to Mr. Kemper himself. He has heard it, he has explained it and im happy to know that he cares and is giving me a solution for this. This post was not to get anyone to hate Kemper (what kind of idiot writes hate posts on company forum...n guys, i am a fan too!!! ), it was just a way for me to reach Mr. Kemper in my desperation to hv a working unit.
Now that he has heard me and i believe he will do what is best in this situation, i will no longer continue posting and replying all the nonsense non constructive replies.
Its easy to comment and point fingers, wait til u spend ur hard earned money (no, not ur parents christmas gift or allowance) and realize u didnt get what u paid for, only then will you understand where im coming from.

Thx to those who gv constructive comments and Mr. Kemper, i appreciate it...im just waiting for the day that i hv a fully operating Kemper unit and rock out. Apologies to anyone insulted by this thread, it was not my intention.

Regards,
Alex Joshua

Quote from getzzn

In the last couple of weeks I did lots of ebay deals of old gear of mine (yes, the Kemper is responsible for this, too!!!).

And it´s getting more and more disappointing, cause people like you do some crazy things to the things they buy -
it´s used gear and everyone means it should be new, without any scratches, dings and dongs and everything - but I told everyone in the describtion the exact condition...

I received a email and a negative feedback from a buyer, who bought a old mixing board (only 30 Euros) - after a month!!! - He wants to return it, because there are some adhesive residues.... of a gaffa tape... - it was written in the describtion explicitly!!!
a negative feedback!

it´s persons like you... and this story.... what do you think?
Do you have to give a negative feedback at a public forum?
You made a wrong decision and all others are responsible, but you are not!
And the whole world has to know, that you are the poor one - return your Kemper to your dealer and buy an old line6 unit on ebay! It´s the best decision for everyone, for you, for Mr. Kemper (best company ever, all my questions were answered immediately!) and his company, for all here in this forum and for the poor ebayer, who will get a negative feedback from you, because it´s with adhesive residues and that it doesn´t sound like an original amp...

Just my thoughts today!
Mario

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Ive nooo idea what ure talkin about...i bought a new item from an authorized Kemper dealer and it didnt work, simple as that. Im sure you're right in your opinion on whatever point it is you're trying to make, but i dont see it having anything to do with what im writing this post about to Mr. Kemper. Good day

Quote from MB

In our history (15 years) there have been several cases where users live so far a way from us in an area with lower infrastructure (dealer-wise) and high duty and taxes.
In this case we ask if there is a skilled person around and send spare parts for a home repair. It has been successfull in every single case (yet).
Even though this causes us extra work, we like to support our customers this individual way.

It's a good day to reconsider our service policy.

CK

This is good customer support.
Shame on you for falsifying information and trying to win sympathy for what is obviously a private support issue, on a public forum.

Sadly, this being the internet, people will take this as 'ammo' to nail a well meaning company.
Which means, like CK rightfully points out;
That companies are more wary of helping people out and end up becoming run by red tape and rules.

Everyone loses out.

Let's lock this thread, and to the OP - you have no one to blame but yourself.

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Im gonna ignore ur post as it isnt even constructive. I can post my email w Kemper from beginning to end but it will do nothing as i hv nothing to prove to u. U clearly dont understand the situation yet i find its useless to try and explain to u. I made it clear that im not tarnishing kemper's reputation, i love Kemper im strictly asking Mr. Kemper to help me with a better solution for my warranty. Good day

Quote from ckemper

Joshua,
what I consider to be the full story is this:
We have offered you what is the regular case: Return it to the dealer for repair. Of course if the dealer is unable to repair the unit, we would offer him a replacement unit. But over this long distance a repair is quicker than a replacement, expecially when the error is detected already.

This is what has been communicated: (Who is Alex, by the way?)

Replied By : Burkhard Dinnies
Kemper Amps Support
Replied On : 23 Jul 2012 17:40:29
unfortunately I have to confirm, that your unit needs a repair of the system clock. There is no way,
to fix this software wise. Please approach your dealer for a repair. Sorry for the bad news!

Replied By : joshua.thanos
Kemper Amps Support
Replied On : 23 Jul 2012 18:20:57
Is there a way that u can send me the replacement parts and i do it myself ? Cos here in Indonesia
it is very corrupted and even for repairs they would tax me again even if the bill states nil...ive
experienced this before with my Suhr guitar.
Regards,
Alex

...

Sorry that I had to refresh your memory.
We have offered you the regular way to get your unit fixed. The best is to bring it back to your retailer, who is responsible for your product.
As you can read in Guitartones reply, that's the way it works the best.
It is an exceptional case when we care about a customers by bypassing the retailer the way we did.

In our history (15 years) there have been several cases where users live so far a way from us in an area with lower infrastructure (dealer-wise) and high duty and taxes.
In this case we ask if there is a skilled person around and send spare parts for a home repair. It has been successfull in every single case (yet).
Even though this causes us extra work, we like to support our customers this individual way.

It's a good day to reconsider our service policy.

CK

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Mr. Kemper,

Alex is me, im Alex Joshua...the emails u quoted were from the early ones before ur staff instructed me to repair, then said it was broken, then said needed a front panel replacement at a cost, then couple days later charged me a higher cost (mind u the cost doubled) and when i asked them to reconsider your staff said its just the way it is and all they can offer is 100 EUR discount (still higher than the original quoted price)...i mean, that price is 2 months fresh graduate pay where im from.
Anyways, i dont want to drag this further, im simply asking for a solution.

1. Do i return it to my dealer (and should they offer me a new one on the spot or wait til my unit is fixed then return it to me)?
2. Can you do a one for one exchange since its under a warranty ?
3. Or do i pay the 1st price quoted for the front panel ?

Thank you for your involvement in this issue, i really appreciate it.

Regards,
Josh

Quote from ckemper

Joshua,

Sorry for the second price offer you have received from us.
This second price (the higher one) was obviously an internal misunderstanding.
We could have solved this confusion quickly if you had written back.
We have also forgotten to mentioned that you will get a payback for the broken part, if you send it back. I am sorry for that.

Now that you have made this a big public story, I think it's time to tell the full story how everything started, don't you think?
My engineers have spent quite a time to solve this individual situation, it could have been much easier for us.
Do you want me to continue?

I did write back but the staff insisted it was all my fault...im sorry to the staff i blew up at him as i was really frustrated.

Begin forwarded message:

From: joshua.thanos@gmail.com

Date: August 2, 2012 7:06:40 PM GMT+07:00

To: "Katja Ambraß (Kemper Digital GmbH)" <ka@kemper-digital.de>

Subject: Re: AW: AW: AW: Defective KPA

Reply-To: joshua.thanos@gmail.com

It is not complete broken.. It started off with a defective clock chip and when I got the reply to either change the battery or resolder the clock chip and during that time, the pink/red cable was broken upon touching it because it is so fragile. We even got a technician to check on it, and he said that the cable connector was just too fragile. This is completely not fair for us. I can only accept for a one for one exchange. I did not try to mod this or make it better and actually I was trying to do you a favor by getting a technician to fix with me and save everyone the trouble.

How was I supposed to know that the pink/red cable was sooo fragile, I wasn't warned in the email..

I handled with extra care but the cable still broke.

Please note, I'm supposed to get a perfect working unit like everyone else.

Its simply unacceptable that in the end I pay more that 30 percent more than the perfect unit I'm entitled to...

I'm simply not coming out with more money!!! between you and the dealer figure it out...I'm happy w the product but I very unhappy with the options I'm given and ur 'warranty' and customer service..

Alex.

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From: Katja Ambraß (Kemper Digital GmbH) <ka@kemper-digital.de>

Date: Thu, 2 Aug 2012 13:33:36 +0200

To: <joshua.thanos@gmail.com>

Subject: AW: AW: AW: Defective KPA

Hi Alex,

now the unit is complete broken and at this point it is not cheaper to send it to your dealer.

Best regards,

Katja Ambrass

Sales Administration

Kemper GmbH

Königswall 16-18

45657 Recklinghausen

Tel.: 02361-9064122

Fax: 02361-9376829

http://www.access-music.de/

Handelsregister: HRB 4471

Amtsgericht Recklinghausen

Sitz der Gesellschaft: Recklinghausen

Geschäftsführer: Christoph Kemper, Thorsten Matuschowski

Von: joshua.thanos@gmail.com [mailto:joshua.thanos@gmail.com]

Gesendet: Donnerstag, 2. August 2012 13:02

An: Katja Ambraß (Kemper Digital GmbH)

Betreff: Re: AW: AW: Defective KPA

Hi,

If I send the unit back to the dealer and they send it back to you for repair. Would that be a cheaper option?

Regards,

Alex

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From: Katja Ambraß (Kemper Digital GmbH) <ka@kemper-digital.de>

Date: Thu, 2 Aug 2012 12:51:30 +0200

To: <joshua.thanos@gmail.com>

Subject: AW: AW: Defective KPA

Dear Joshua,

please note that in general all customer has to return defective units to the dealer where they bought it.

The reason is, that you will lose your warranty when you try to repair it by yourself and you broke something.

Normally we make no exception at this point.

Following your situation, I can offer you a discount of 100 EUR.

Unfortunately this is all we can offer you.

Best regards,

Katja Ambrass

Sales Administration

Kemper GmbH

Königswall 16-18

45657 Recklinghausen

Tel.: 02361-9064122

Fax: 02361-9376829

http://www.access-music.de/

Handelsregister: HRB 4471

Amtsgericht Recklinghausen

Sitz der Gesellschaft: Recklinghausen

Geschäftsführer: Christoph Kemper, Thorsten Matuschowski

Von: joshua.thanos@gmail.com [mailto:joshua.thanos@gmail.com]

Gesendet: Donnerstag, 2. August 2012 12:25

An: Katja Ambraß (Kemper Digital GmbH)

Betreff: Re: AW: Defective KPA

Hi,

So what you're saying is, I was sold a defective unit...asked to troubleshoot myself, then when things go wrong I hv to pay another 1/3 of a new price?

I'm sorry but that is just not right.

Please reconsider the matter.

Regards,

Alex

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From: Katja Ambraß (Kemper Digital GmbH) <ka@kemper-digital.de>

Date: Thu, 2 Aug 2012 12:12:31 +0200

To: 'Alexander Joshua Thanos Bernhard'<joshua.thanos@gmail.com>

Subject: AW: Defective KPA

Yes, I know.

But the Frontpanel board you need have everything: Potentiometer, Display, the metal plate (black or white), LED’s, cable and so on.

We checked it together this morning with our engineer. The price I gave you before was only the panel (without anything)

Best regards,

Katja Ambrass

Sales Administration

Kemper GmbH

Königswall 16-18

45657 Recklinghausen

Tel.: 02361-9064122

Fax: 02361-9376829

http://www.access-music.de/

Handelsregister: HRB 4471

Amtsgericht Recklinghausen

Sitz der Gesellschaft: Recklinghausen

Geschäftsführer: Christoph Kemper, Thorsten Matuschowski

Von: Alexander Joshua Thanos Bernhard [mailto:joshua.thanos@gmail.com]

Gesendet: Donnerstag, 2. August 2012 11:48

An: Katja Ambraß (Kemper Digital GmbH)

Betreff: Re: Defective KPA

Hi, i was given a different price with warranty consideration plus i was given a defective clock in the 1st place. Here is the email.

On Jul 31, 2012, at 8:41 PM, Burkhard Dinnies wrote:

Hello Alex,

the price of the front panel is 245,07 EUR and DHL shipping is 46,00 EUR.

This is a reduced price reflecting the defective clock.

Best regards,

Burkhard

_______________________________________________________________

Burkhard Dinnies

Product Management Profiling Amplifier

Kemper GmbH

Koenigswall 16-18

D 45657 Recklinghausen

Voice: +49 (0) 2159 961984

Fax: +49 (0) 2159 961985

Mobile: +49 (0) 1578 8584331

Email: bd@kemper-amps.de

Handelsregister: HRB 4471 Amtsgericht Recklinghausen Sitz der

Gesellschaft:

Recklinghausen

Geschäftsführer: Christoph Kemper, Thorsten Matuschowski

On Aug 2, 2012, at 4:22 PM, Katja Ambraß (Kemper Digital GmbH) wrote:

Dear Joshua,

the price for the complete frontpanel (which colour you need?) is 469,38

EUR,

Shipping with DHL is 46,00 EUR (Standard)

Please note that shipping from Germany to Indonesia needs around 2-3 weeks.

When you are interested, I'll prepare a Proforma Invoice and after payment

is visible on our

account, we will send out this spare part.

Please advise.

Best regards,

Katja Ambrass

Hi Mr. Kemper,

Thank you for replying me. Im grateful and i trust that you and your company hold the highest regard in professionalism. As i mentioned from the 1st post, im not after tarnishing your name or your company's name...i love your product and im actually a seller and Kemper is my main sales promotion target...i use it, i promote it, and i sell it as a distributor.

My posts here is simply to reach you as i trust you will hv a better judgment than the tech support staff that i encountered.

I hv listed the chronology of how the item was faulty in my 1st post and i merely followed instructions that ended up with a huge bill. Again, i must point out that neither my dealer nor Kemper tech support offered to replace my faulty unit since the beginning. It has gotten me so frustrated i felt the only way was to reach you through this forum.

I do not intend on causing more hype about this issue, i would appreciate it and i hope you will give me the fairest solution. Much apologies for the ruckus caused.

My email is joshua.thanos@gmail.com ... look forward to hearing from you. Thank you.

Quote from fretboardminer

So you buy a completley new technology equipment one day before your gig ...

without a plan B if it doesn't work so quickly?

What does this have to do with me receiving a faulty unit and not getting the warranty service im entitled to again?

Quote from guitarnet70

2 things:

1- what have you told them to convince them that you were able to make the repair yourself? A friend ingeneer and expert? (it doesn't seem that was the case...)

2- Burkhard have told you not to fiddle with the unit and send it back unless you were absolutely sure about what you were doing.

For what I'm reading here you did it under your responsibility....

Like i said, Burkhard never once offered a one for one replacement...all he did was give me instructions on how to fix it. As a tech, do u really tell customers u dont know to fix the items??? As a customer, if they werent offering a replacement, wound u try your best to get what u paid for to work?
Tell me one restaurant that if u ordered an undercooked hamburger, the chef tells u to go to the kitchen and cook it yourself?

Quote from rm12

If this mail is the truth, he also wrote:
------------------------------
note: ONLY SOLDER WHEN YOU KNOW WHAT YOU'RE DOING ! -- otherwise please ship to support and don't fiddle around yourself
-----------------------------

It was your risk. I understand that you've tried to repair it. I think Kemper should repair it without any costs. if it had function, all were lucky and the costs were low. Now the shit happens.

Soldering wasnt the problem, i wasnt warned about the pink cable inside that was so fragile it broke without much pressure. I got an engineer friend to help me.

But the point is, shouldnt Kemper offer a replacement in the 1st place???before instructing me to do things only they are familiar with? Kemper never made such offer.

Towards the end they blamed me for breaking the cable and said they'll send me a replacement cable....i told them 'yes but this still doesnt solve the clock issue'...then finally they said 'its all broken, we can send u replacement front panel at a certain cost...THEN to increase the price a lot in the next couple of days with reasons like 'front panel' is not the same as 'complete front panel'.....i mean since when did i ask for a replacement front panel only due to scratched surface or somn. This whole issue started because of a faulty chip kemper provided. The word games are getting too much.

Please, i just want what i paid for (it wasnt easy to purchase this financially for me).

Quote from bigHF

Sorry, I simply do not believe the TO is telling us the truth about what really happened!

H

Please read the rest of the post and i even posted emails from tech support. Be grateful this never happened to you but please hv empathy to those not so lucky.